Dissertation > Excellent graduate degree dissertation topics show

Case Study on Customer Satisfaction Index of Local Taxation Bureau System

Author: WangKun
Tutor: ZhaoXinFeng
School: Hebei University
Course: Public Administration
Keywords: customer satisfaction index taxation service local taxation system assessment index
CLC: F812.42
Type: Master's thesis
Year: 2010
Downloads: 198
Quote: 2
Read: Download Dissertation

Abstract


As a law enforcement department, the local taxation bureau system has close ties with the public. The services it provides not only represent the image of local taxation bureau system but also affect state and government images directly. With the development of social and economic situations, the law awareness of tax payers becomes stronger, thus requires newer and higher standards for taxation services. Issues such as improving the weak links of taxation services to a better status and increasing the customer satisfaction index could not be neglected, and have become a long and hard task in taxation management reform. In recent years, taxation departments of every level have done many beneficial research work on customer satisfaction index, but the their subsequent studies and theories lack some depth, which makes this study of customer satisfaction index on local taxation bureau system show some sense in theory and has practicing value to some extent.This dissertation firstly defines some concepts such as Customer of Taxation Bureau System, Custom Satisfaction and Customer Satisfaction Index, analyses the model of American Customer Satisfaction Index in depth. Secondly, by studying factors that affect customer requirements and customer satisfaction index of taxation bureau system, the dissertation sets up a measurement system of customer satisfaction index of taxation bureau system which establishes ways used in assessing quantification index and investigation methods. Next it gives concrete tests on customer satisfaction index of Local taxation bureau of Suning, analyzes the accumulated investigation data that were sorted out in groups, summarizes and extracts the research work on how to improve customer satisfaction index of Local taxation bureau of Suning. At last, the dissertation comes up with feasible proposals on how to improve customer satisfaction index of local taxation system, states that local taxation departments need to take 5 measures which are raising awareness of taxation service, providing customer oriented service, setting up satisfaction assessment mechanism, improving information service level, enhancing qualities of cadres groups to attain more standardized service, forge taxation management style and acquire the maximum recognition by the society.

Related Dissertations

  1. Municipal tourism land use planning environmental impact assessment,X820.3
  2. Weifang Vocational College Teacher Performance Appraisal System Optimization,G717.2
  3. The Establishment and Effectiveness of Financial Risk Assessment Index System of Listed Companies Based on VaR,F832.51;F224
  4. Study on the Core Competence of Key Basic Discipline and Its Evolution of Military Medical University,R-4
  5. Democracy Discusses Method and Application in Doing Wind,D630
  6. The Empirical Analysis of Factors Effecting Online Shopping Customer Satisfaction Index in C2C Mode,F724.6
  7. Zhongshan Road, Guangzhou BRT System Customer Satisfaction Survey,F572;F224
  8. Construction and Application of Enterprise R & D Performance Evaluation System on Responsibility Accounting,F275
  9. Employment Service Customer Satisfaction Index (CESSI) Model and Its Application,F249.2;F224
  10. Research of the Teaching Satisfaction of University.,G642.4
  11. Liaoning Province, Customer Satisfaction Index Model of secondary education,G635.5
  12. Liaoning Provincial Primary Education Model of Customer Satisfaction Index,G629.2
  13. Taxation Service in the View of Taxpayers’ Rights,F812.42
  14. The Research on the Customer Satisfaction Index of the Human Resources Outsourcing Enterprises,F272.92
  15. Research on the Results Level of Corporate Performance Evaluation,F224
  16. Zevi Appliance Service Company Customer Satisfaction Measurement System,F274;F426.6
  17. The Study of Model of Customer Satisfaction Index and Index System of Hospital Management,R197.3
  18. Baoshan Local Taxation Bureau, 12366 integrated voice information system design and implementation of,TP311.52
  19. Research on the Customer Satisfaction Evaluation for the Real Property Management in Anhui Province,F293.33
  20. The Reserch on Optimization of China’s Taxation Service System,F812.42
  21. Empirical Research on Customer Satisfaction with Internet Banking,F832.2

CLC: > Economic > Fiscal, monetary > Finance, the state's financial > China's financial > Financial income and expenditure > Tax
© 2012 www.DissertationTopic.Net  Mobile