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Research on the Development and Deepening of the Quality Management System in Enterprises

Author: LiJiangZuo
Tutor: HanYuQi
School: Nanjing University of Technology and Engineering
Course: Management Science and Engineering
Keywords: big quality system synergism integration of management system performance measurement scorecard of business excellence mode of performance excellence self-assessment sustainable business excellence
CLC: F273
Type: PhD thesis
Year: 2007
Downloads: 1812
Quote: 3
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This paper mainly deals with the problems related to the theory and practice of the development and deepening of the quality management system in enterprises, which include synergism in big quality system, the relationship between customer value and system of quality management, integrated management system, performance excellence and self-assessment, performance measurement and balanced score, sustainable business excellence and so on.This paper, through analyzing evolution in quality concept, suggests that big quality concept should be formed in response to the needs of the growingsituation. Big quality is an aggregative concept, which includes not only the quality in the whole process of producing products but also the decision-making quality and business quality in the whole process of management. It is the integration of the quality of physical form with the quality of value form. The big quality system of enterprises is a complicated management system, which includes several subsystems. Through analyzing the characteristics of the big quality system and applying the theory of self-organizing to study the general rule governed by big quality system, it proposes the intension and characteristics of synergetic concept of big quality and explores the relationship between the synergetic mode of big quality and environment. It points out that in the stable period the synergism in big quality system focusing on emphasizing reconstruction and integration of subsystems, harmony and balanced score while in the turbulent period or under the circumstance of extra-competition, the synergism in big quality system focusing on emphasizing the adaptability to the environment and the flexibility of the system itself, in which the key point is the identification and the right choice of order parameter. This paper suggests that organizational learning should be the leading order parameter of big quality system of enterprises in the evolution.The system of quality management is the base of modern quality management while quality information system is an important aspect of quality management system. Through further analyzing the relationship between customer value and quality management system, this paper suggests that the concept of customer value should be introduced into quality management system, and the quality management of enterprises should be transferred into the management focusing on enriching customer value. Big quality requires a big system. With the increase of management system standards, integration is a big problem faced by current enterprises. This paper discusses the goal of the development of integration from the angle of harmonious management, which is to maximize the synergism of subsystems and minimize the negative effects by risk management. It also analyzes the possible influence of enterprise culture on realizing integration and approaches the framing modes of dynamic integration system. A big system requires big optimization. It requires enterprises to adopt the mode of performance excellence and achieve business excellence. The standard of performance excellence is a mature standard. By using the ideas of CMMI, this paper raises the hierarchical model and the continuous model of maturity of management system in enterprises and defines its main characteristics.The innate character of the standard of performance excellence mode is self-assessment. This paper analyzes the process management activities in self-assessment and the possible choice in using models. Meanwhile, it further explores the relationship between self-assessment and organizational learning.Performance measurement is the foundation stone of modern management. Through analyzing the weak points of the traditional system of performance measurement, this paper explores the possible ways of combining the balanced scorecard with the model of business performance and raises the concept of the scorecard of business excellence, system models and assessment approaches, which are based on the idea of big quality. It tests and verifies the feasibility and the effectiveness of this approach by empirical research.It proves to be very effective that enterprises can achieve business excellence guided by the framework provided by the standard of performance excellence model when the competition environment keeps stable or its major trend is predictable. However, the framework will no longer be applicable under the condition of environmental changes in an intense and unpredictable way. Thus this paper suggests that a dual management mode should be developed to help enterprises to achieve sustainable business excellence.

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CLC: > Economic > Economic planning and management > Enterprise economy > Production management
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