Dissertation > Excellent graduate degree dissertation topics show

Research on Nursing Care Quality Control Model Based on Quality Function Deployment

Author: YuJing
Tutor: XiongWei
School: Zhejiang University
Course: Entrepreneurial Management
Keywords: Quality Function Deployment KANO model Failure Mode Effect Analysis Health quality
CLC: R47
Type: Master's thesis
Year: 2012
Downloads: 190
Quote: 0
Read: Download Dissertation

Abstract


Health care industry bears a lot of pressure from different parties during the process of marketization. Nursing care management is an important section to emphasize on. The interactions will influence perceived quality and further lay an effect on the satisfaction level of patients. Applying quality control methods to healthcare industry is sufficient according to the literature review.Quality Function Deployment is an effective "bridge" to connect customers’ needs outside with quality control inside. Kano model works as quantifying customers’ needs in order to achieve customers’satisfaction. FMEA mode is an effective method for solving problems like process redesign.Based on the research of the method introduced above, an innovative nursing care quality control model based on Quality function deployment is present in this article. This model contains four submodels. The first submodel is patients’needs identification model, the second submodel is innovative nursing planning model combining Kano and QFD methods, the third submodel is mapping model of patients’ needs with HOQs transferring needs, and the last submodel is critical sub process control model combined with FMEA. Besides, the model has been applied in nursing service quality control in a hospital with excellent results.The research findings are below:(1) An nursing care quality control model based on QFD, KANO and FMEA is come up with. It contains four submodels.(2) The fourth submodel expanded the research and application of FMEA mode based on QFD in healthcare service.(3) The model has been applied to the quality control process of nursing care in a hospital.

Related Dissertations

  1. QFD theory and its application,N945
  2. Value Engineering Theory in complex electromechanical products Design Research,TH122
  3. Application of Project Quality Management in Auto Parts Development,F426.471
  4. Elevator Product Configuration Rules Dynamic Incremental Updating and Schemes Optimization Technologies and Their Applications,TU857
  5. A Research on Quality Function Deployment to the Service Managemengt in Restaurant,F719.3
  6. The Distribution Characteristics of Job Burnout and Its Impact on Health among the Staff in Industries,R195
  7. The Research on Quality Control of Project under Design-Build Contract,F284
  8. Study of Changes in Aerobics Teaching Philosophy in Haikou’s Universities and Colleges,G831.3-4
  9. Quality of College Student Health Survey,G807.0
  10. Studies on Government Process Reengineering Method in E-government Affair,D035
  11. Study on of ERP Selection Model Based on QFD,F224
  12. Research on Methods of Continuous Quality Improvement Based on Data Driven for Discrete Manufacturing,F224
  13. Research on Cooperation Validity of Mass Customization Quality Chain,F273.2
  14. Research on Customer Satisfaction Measurement Method of PC Mechanical Part Enterprise,F426.4;F224
  15. Research on Management of Military Project in National Middle/Small Sized Mechanical Manufacture Enterprise,F426.4
  16. Six Sigma Methodology’s Application and Research on Commercial Bank’s Data Warehouse System Management,TP311.13
  17. Research and Realization on Product Quality Collaborative Design System,TB472
  18. Application of Value Stream Mapping in the Manufacturing Process of Automobile Seat,U463.836
  19. The gripper loom customized production management system design and implementation,TP311.52
  20. Oral health care institutions Medical Service Quality Management,R197.2
  21. Child Oral Health Impact Scale (ECOHIS Chinese version ) Establishment and evaluation,R179

CLC: > Medicine, health > Clinical > Nursing
© 2012 www.DissertationTopic.Net  Mobile