Dissertation > Excellent graduate degree dissertation topics show

The Research of Service Quality Evaluation System of Archives Consulting Organ

Author: YueXin
Tutor: ShangShan
School: Shanxi University
Course: Archival Science
Keywords: Archives consulting Organ Service Service quality Evaluation system
CLC: G271
Type: Master's thesis
Year: 2012
Downloads: 75
Quote: 0
Read: Download Dissertation

Abstract


Archives consulting organ is a kind of social intermediary organizations between the archives administration department and the social, providing various types of the paid services for enterprises, institutions, organizations, groups, families and individuals. It enjoys independent legal status, autonomous operation, independent accounting self-financing. As a new file social group, if wanting to keep healthy development, it must consider the level of service quality. So building service quality evaluation system of archives consulting organ is particularly important.Firstly, Chapter I gives systematic introduction to research results of service quality evaluation about home and abroad. Chapter II defines archives consulting organ, service and service quality, knowing the common service quality evaluation model and of service quality evaluation method. Chapter III introduces the development status of the archives consulting organ in China, summing up the problems that exist in the archives consulting organ and its services. On the basis of the detailed advice and serious discussion with a large number of senior-file practitioners and theoretical researchers, Chapter IV determines6level indicators and22secondary indicators of service quality evaluation system of archives consulting organ, using the analytic hierarchy process to give the weight values of level indicators and secondary indicators. Then, it chooses Taiyuan FenXi Archives Cabinet Factory for a research example and uses indicator system to evaluate FenXi’s i archives consulting services.

Related Dissertations

  1. Research on Effectiveness Evaluation Methods of Weapon Systems,TJ06
  2. Construction and improvement of basic education reform process evaluation platform,G521
  3. Design and Implementation of Windows Kernel-mode Cryptographic Service Interface,TP309.7
  4. A Study on University Science and Technology Innovation Environment Evaluation,G644
  5. Study on the Results of Heilongjiang University’s Social Science Research Evaluation System,G644
  6. The Empirical Research on Service Encounter Affecting Customer Loyalty of Female Underwear Brand,F274
  7. Study on Chinese Local Service-oriented Government Building,D625
  8. Study on Current Situation and Constructive Suggestions of Establishment of Our Service-Oriented Government,D630
  9. Research and Implementation on Service-Oriented Multi-Agent System Cooperation Mechanism,TP393.09
  10. The Evaluation and Research Rural about Ecological System Service Function,X171
  11. Urban Community Security Service Research in Terms of New Public Service Theory,D631.4
  12. An Exploration of the Decision-making Mechanism for a Service-oriented Government,D035
  13. Research on the Problem of Building the Service-Oriented Government of Handan City,D630
  14. National Tax System of Grass-roots Civil Servants Incentive Mechanism Research,D630
  15. The Research on Innovation of BDA’s Public Service System for Enterprises,D630
  16. Structure the Institution of Chinese Archives Rendering the Service of Government Information Publicity,G273.5
  17. Citizen Participation of Urban Inhabitant: Structure and Measurement,B849
  18. Lijiang City, urban and rural basic public service equalization,D67
  19. The Research on the Path of Promoting the Equalization of Basic Public Services between Rural and Urban Areas,D630
  20. The Research on Government Function Transition under the Harmonious Society Construction,D630
  21. Analysis on the Influence Which Developing Service Outsourcing Has on the College Students’ Employment,G647.38

CLC: > Culture, science,education, sports > Information and knowledge dissemination > Of archives,file utilities > File management
© 2012 www.DissertationTopic.Net  Mobile