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Quality refers to the quality control means to maintain and improve on the quality of work in the production and practice, is a management areas of the product or service features to meet user needs. Quality improvement related theoretical studies start from the middle of the 20th century, after more than half a century, has developed into an important foundation for the theory of today's world economy of scale, different countries and enterprises, continue to explore the practice of quality management, quality improvement, and constantly progress and breakthroughs, the formation of such as Total Quality Management, Six Sigma, continuous improvement, IS09000 quality system, such as a large number of good quality management practices and improved theory, these theoretical approaches are quite common in today's globalized business world factory has produced many The leader in the industry. This paper reviews a number of widely quality improvement theory and its characteristics, combined with the author of the company's internal logistics system (Transmit Management System, TMS) to discuss theoretical methods for quality improvement of the system, and the application of continuous improvement method implementation of quality improvement during system operation and maintenance. This paper first analyzes a variety of popular quality management theory, its characteristics, applicable occasions and implementation costs, on the basis of comparison and summary TMS system quality improvement theory and implementation strategy provides for TMS system improvement goals improvement steps, applications continue to improve the quality of law system to improve the content and process, combined with the continuous improvement in the law means and steps, given the principles and objectives in the implementation process and the specific implementation steps; This paper studies the TMS system back-end data sources, more than a typical workflow, the system of internal and external customers, system health and telephone support history; calls In this paper, on the basis of classification combed calls Pareto chart of the problem, determine the quality improvement of the object; fish bone diagram analysis of the cause of the problem, and propose targeted solutions, while establishing a user complaint rate and volume of complaints quality benchmark as the TMS system to facilitate the evaluation system operation quality and contrast improvement effect; addition, based on the analysis of the original system processes, identify and discover some redundant processes, and help to reduce system operating costs and error probability. Through the implementation of these measures and improved greatly reduce the amount of the original complaints, achieved the intended effect. This paper shows the value of the improvement strategies in maintenance-type projects, an idea for enterprises to continuously improve the quality of system operation, increase customer satisfaction through continuous improvement of internal logistics system TMS system implementation.
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