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Hunan Baisha Logistics Center Service Mode to Optimize Research

Author: ZhangLi
Tutor: XuXuanHua
School: Central South University
Course: Business Administration
Keywords: Cigarettes Logistics Service LogisticsStandardization Center Logistics Service Model Optimization Research
CLC: F252
Type: Master's thesis
Year: 2012
Downloads: 31
Quote: 0
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With the development of the construction of cigarettes industry modem logistics system, the escalation of market competition and the promotion of customer requirements on logistics service standards, the standardization of cigarettes logistics is playing a more and more important roles in development strategy of cigarettes business. Establish and improve the tobacco sales network and modem logistics and distribution system, speed up the traditional to modem circulation changes, has become China’s tobacco challenges, strengthening control of the market, enhance market competitiveness indispensable effective carrier and an important instrument of international tobacco enterprises’ core competitiveness.Based on the above background, this paper reviews and analyzes the theories of logistics and logistics services, based on the depth investigation in Baisha cigarettes logistics distribution center and collection of related documentation, first, it analyzes the logistics distribution system, logistics management model and logistics services current situation of Baisha cigarettes logistics distribution center, and summarizes the problems in the development process; Then following the concept of modern logistics management and modern logistics technologies, it improve and perfect the distribution service model, and innovative service model, establish the "system+standard+technologies" logistics distribution service model. The new logistics distribution service model from system, standard and technologies to standardize, strengthen and improve the service quality. For upstream industrial customers services, internal services, downstream retail customers services and product quality service of four service types, as well as receiving, sorting and delivery of the whole operation process, all as institution for the protection, have standards-based and technology support. Use innovative management ideas and innovative technologies to achieve a high quality of service management and efficient logistics supply chain.The optimization program run by actual the Changsha tobacco companies, through this service model, round to improve the quality of distribution service, customer further recognition of company service, promote quality services to service excellence transition. The system is effective against the enterprise, due to its strongly theoretical reality, the author believes the system is still applicable to the enterprises which have the same problems needed to be solved.

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