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Our country is in a new stage of building a harmonious socialist society, the functions of the government is transforming to a service-oriented government.12366taxpaying service hotline system is a new way of tax authorities by the taxpayer service, provides the high level for the taxpayers, all-round, multi-level services, creating a favorable tax environment, safeguard the rights and interests of taxpayers, to build a harmonious relationship of the taxpayers and publicans. With the development of modern project management theory and system of is perfect, it is introduced in the12366tax service hotline system project, analyses the problems existing in the project management, and further improvement measures are put forward, has the vital significance.This paper will apply the theory of project management to the heilongjiang local tax12366service hotline system management, first introduced the selected topic background and significance of topic selection, expounds the research status of project management at home and abroad, elaborated the paper research goal, research content and research methods, project management theory has been widely used in all walks of life, more and more governments begin to introduce project management theory to ensure the project will be better able to complete. Secondly discusses the project, the concept of project management, project process management and12366taxpaying service hotline system overview, mainly has the meaning of tax service, the main content, optimizing the tax service way and the12366tax service hotline system project construction situation. By the heilongjiang local tax service hotline12366system project initiation, planning, implementation, control and closing five stages such as process management, points out that the heilongjiang local tax12366service hotline system project of problems at each stage, and the causes, puts forward the further improvement measures, from the perfection of the mechanism of project work, pays special attention to the project time management, strengthening the project communication management, strengthening the project human resource management, improve project quality management, the project follow-up and development phases of the heilongjiang local tax service hotline12366system, the implementation of the project better, improve the management level, improve the efficiency of management has a certain guiding role..
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