Dissertation > Excellent graduate degree dissertation topics show

Sales staff burnout and turnover intention - Mediating Effects of Job Satisfaction

Author: ZhangYongWang
Tutor: AiMin
School: Shaanxi Normal University
Course: Business management
Keywords: Job Burnout Job Satisfaction Turnover Intention Mediating Variable Effect
CLC: F272.92
Type: Master's thesis
Year: 2010
Downloads: 559
Quote: 4
Read: Download Dissertation


The job burnout study began in the early 1970s, the earliest focused on the field of service.In recent years, the job burnout is a very common phenomenon in workplace because of the increasing pressure. For this reason, the job burnout gradually becomes the hotspot in Management Psychology and Organizational Behavior. Most studies focused on service areas, few in the research of the enterprise.This paper holds that the job burnout affects turnover intention which needs an individual psychological process; this psychological process is the mediating variable working. And this psychological process is the process of mediating variable or adjust variable which plays a role. It could have a better forecasting of job burnout which affects turnover intention. Many studies have shown that the internal psychological process is usually the process of individual attitude change. If the mediating variable of attitude changes, job burnout will affect turnover intention. Attitude change can be embodied as individual job satisfaction variables.Salesmen have long-term interpersonal stressors, unique pay structure, needing to constantly challenge themselves and so on, resulting in sales of high burnout inventory and high turnover rate. This paper researches turnover of salesmen from the job burnout, and wants to reveal the deep causes of salesmen separation.This paper wants to start from the job burnout to study the relation between the turnover intention and the job burnout. And it could prove the mediating variable of the job satisfaction, analyze salesmen the underlying causes of their turnover,what could help the enterprise reduce the rate of turnover from the job satisfaction. Furthermore, the enterprise could from the job satisfaction and turnover intention angle to intervene in job burnout in order to reduce the negative influence of job turnout.This paper is divided into five parts:1.Preface,2. Review of literature,3.Research model design and hypothesis,4.Analysis of the study results,5.Research Conclusions and Proposals.According to the empirical results, this paper concluded:First, the high stock of job burnout has existed in salesmen, including "Emotional Exhaustion", "Depersonalization", "Diminished Personal Accomplishment". And the three dimensions of the job burnout all are high.This high stock of job burnout will produce lower of job satisfaction.Second, the job burnout of the salesmen will influence the turnover intention, and the Emotional Exhaustion is the most significant.Third, the job burnout of the salesmen influences the turnover intention by means of the mediating variable of the job satisfaction. And the influence of mediator is the significant.Base on the results of the study, this paper puts forward the relevant suggestion to effective interventions and practice guidance for the job burnout, job satisfaction and turnover intention.

Related Dissertations

  1. The Research of Stutas and Relationship of Chinese Principal Leadership Style、Job Burnout、Cultural Anxiety,G471.2
  2. Rural primary school teachers' job satisfaction measurement,G625.1
  3. Job Burnout: A Study on the Basis of Psychological Capital and Job Demands-Resources Model,B841
  4. Perspective of the socialist market economy , pharmaceutical sales staff pay satisfaction and job satisfaction Relations,F426.72
  5. The Research on Employees’ Job Burnout in State-owned Commercial Banks,F832.2
  6. Research on the Relationship between Job Stress、Self-efficacy and Job Burnout of Software Developers of IT Industry,F426.672;F224
  7. Study on Influence Factors of Sales’ Job Burnout in VORWERK (China),F426.6
  8. Transformational leadership, leadership - Deployment exchange impact on job satisfaction study,F224
  9. Work-based embedded perspective of SMEs Employee Turnover Intention,F272.92
  10. Professional Psychology Needs Survey of the Degree of Head Nurses Job Burnout in Triple a Hospitals in Shanxi Province,R47
  11. A Study on the Current Situation and Management of Doctors’ Job Burnout in One Tertiary General Hospital,R197.32
  12. Analysis of Job Burnout and Intervention for Professional Project Designers,B849
  13. Multinationals employees emotional intelligence, coping style and job burnout relationship,B844.3
  14. A Study of Motivation for Township Public Servants on Basis of Psychological Contract,D630
  15. A Survey of Job Pressure and Job-burnout of College PE Teachers in Shanghai,G645.1
  16. The Research on Job Burnout of Primary Civil Servant,D630.3
  17. The Causes of Stress of College Teachers and the Cross-cultural Comparison between China and Japan,G443
  18. Study on Job Satisfaction of J Commercial Bank in Shandong Province,F832.3
  19. The Shanxi Commercial Bank based on the organization 's commitment to transformational leadership behavior affect employee turnover intention,F272.92
  20. Grassroots National Tax System Civil Servants Occupational Tiredness,F812.42
  21. Research on the Impact of Organizational Career Management on the Job Burnout of Knowledge Workers in Private Enterprises,F272.92

CLC: > Economic > Economic planning and management > Enterprise economy > Enterprise planning and management decision - making > Corporate Administration > Personnel Management
© 2012 www.DissertationTopic.Net  Mobile