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With the implementation of the policy of China's accession to the WTO, opening wider to the outside world, and increased leisure holidays, the tourism industry an unprecedented development opportunity. The hotel as one of the three pillars of tourism industry, the rapid development of tourism for the growth of the hotel to create good conditions. However, with the gradual development of the hotel industry is mature, also intensifying competition from home and abroad. How to enhance the core competitiveness in the fierce competition in an invincible position, Hotel managers have to consider the need to solve the problem. As a labor-intensive industry, \Implementation of the management, the focus on employee satisfaction, and to motivate and retain employees, and to promote a more positive and efficient work of staff, is the important work of the Hotel Human Resource Management. Concerned about the needs of employees, improve employee satisfaction, but also the main aspects of internal marketing, is an important measure of the hotels innovative marketing concept. On the basis of a review of domestic and foreign employee satisfaction research theory, this paper systematically combing the connotation of employee satisfaction, theoretical basis, influencing factors, methods of measurement, and constitute a dimension reference work on this basis to illustrate the scale design hotel industry employee satisfaction evaluation scale, satisfaction from the work itself, the reward satisfaction, satisfaction, self-development, satisfaction of superior leadership, interpersonal satisfaction, organizations and six aspects of the management of identity design 35 survey questions, and through factor analysis excluding the four questions, appropriate adjustments, a hotel employee satisfaction evaluation scale. Star hotel in Wuxi City, for example, select a three-star, four-star and five-star hotels, six collected 250 copies of the survey sample, the use of interviews and questionnaires combined using factor analysis of the survey data, analysis of variance empirical research. Obtained by analyzing the effect of personal characteristics on satisfaction: gender, jobs, income did not significantly affect overall employee satisfaction, marital status, age, educational level, the level of overall satisfaction on the working hours of the hotel and the hotel where The presence of a significant difference. Low star hotel staff overall satisfaction; low levels of education employees overall satisfaction; married employees overall satisfaction; work time and age, there are two extremes, working hours in 1 year and 5 years The above overall staff satisfaction is relatively high, the age of 20 years old and relatively high employee satisfaction over the age of 50. Finally, based on the survey results, employee satisfaction management made several proposals star hotel in Wuxi.
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