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Abstract: by analyzing star hotel facing fierce competition in the development process of China's expansion the ( professional managers demand , high staff turnover , service quantitative difficulties , slow implementation of standardized management , etc.) , the management model and system enhancement requests ; analysis of Six Sigma management elements reflected in the hotel industry ( such as customer focus , quantitative data , process analysis, cause analysis, teamwork ) ; analysis star hotel quality management system architecture and the existing quality defects ( brand to ensure guest satisfaction , food health, safety and security ) ; analysis of Six Sigma projects organized at the hotel to pay attention to the principle of the field , process and implementation tools ; summarizes the profit and loss and cons of the hotel industry in promoting Six Sigma , priorities, different from the characteristics of the manufacturing sector for the hotel industry , such as human factors , the uncertainty of the process and the practical problems encountered in the implementation of Six Sigma management for the hotel industry to promote the Six Sigma management recommendations to help hotels to stay ahead in the competitive market , and the pursuit of optimal management of sustainable development goals. Of participation in the two projects , a green hotel , an employee satisfaction , the former is the macro - industry development of the new requirements of the hotel , which is the hotel facing an increasingly urgent problem , each focusing on . Star hotel expansion process , ranging from 3,5 years , more than 10 years , is necessary to maintain the rate of expansion , but also to ensure quality of service , really need to promote the structured Six Sigma management strategy . Page 3 of 65 total
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