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The Application and Research of an Interactive Voice and Video Response System Based on IMS

Author: PengXiaoLing
Tutor: FuXiuFen
School: Guangdong University of Technology
Course: Applied Computer Technology
Keywords: IMS Interactive Voice Video synthesis Video Response
CLC: TN919.8
Type: Master's thesis
Year: 2011
Downloads: 33
Quote: 1
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Abstract


With the development of China's telecommunications industry, the telephone penetration rate continues to improve, increasing pressure on telecom operators mainly service sector call center. IVR has now become an important part of the call center can be solved most of the problems of the user. But with the development of multimedia technology, IVR systems can not meet the needs of users. Users need both interactive voice at the same time be able to see each other, to experience the visual effects. Accompanied by China's three major communications carriers restructuring and 3G licenses, China's telecommunications industry has officially entered the 3G era. China Unicom, China Mobile, China Telecom, the three major telecom operators also ushered in the era of full competition. Major carriers in order to cope with the arrival of 3G era, market demand for a variety of mobile video value-added applications business planning. IVVR business is one of them, is an extension of the original voice IVR business end users for 3G video set audio and video as one of the value-added services. It is mainly integrated computer network and telephone network through hardware and software for integrated telephone communication functions and computer data processing and control functions together in order to achieve a unified control and integrated voice, video, media and data communications Application. This paper proposes an IMS-based architecture designed for interactive voice and video response systems. It is a value-added systems for wireless voice and video response, video phone user by calling a designated phone number to obtain the necessary information, to participate in the interactive voice and video. The paper analyzes the interactive voice system, the lack of the visual effects of the existing interactive voice system, discussed in detail the possibility of combining the IVR system with interactive video, focused on interactive voice and video response systems and IMS technology combined. Potential problems based the IMS interactive voice and video response systems, as well as the new features of the IMS environment, interactive voice and video response systems, design of an IMS-based interactive voice and video response systems. Work together on the basis of the system as a communication mechanism to the Agent as a collaborative work of the unit, combined synergies and video control center. Combined key technologies and programming techniques, the core module of the system prototype, using VCC technology to solve the lack of the traditional system hardware ACD. Improve their ability compared to the traditional value-added business platform, core control device for handling the call. The system not only guarantee compatible with existing 3G/NGN network, but also to better adapt to the integration of communication networks, and transition to IMS ready for communications networks. Concludes this research work, and pointed out the direction of future research.

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CLC: > Industrial Technology > Radio electronics, telecommunications technology > Communicate > Image communication, multimedia communication
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