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Human resource management outsourcing service quality and avoidance of risk

Author: AnWenBin
Tutor: OuWenFu
School: Southwestern University
Course: Business management
Keywords: Human Resource Management Outsourcing Quality of service AHP
CLC: F272.92
Type: Master's thesis
Year: 2011
Downloads: 309
Quote: 2
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Abstract

With the knowledge into capital, has become an important factor of production, profit participation, human resource management into the \More volatile business environment for the survival, employees become more autonomous, human resource management outsourcing has become a business based on the knowledge economy, gain competitive advantage, an important strategic tool to drive change. Human resource management outsourcing is the human resources outsourcing is a form, an enterprise in order to focus on core competencies, reduce costs and obtain professional human resource management services and other purposes, human resource management part or all of the functions outsourced to a third party professional The process mechanism, unlike dispatch of human resources. Human resource management outsourcing to provide a competitive advantage also accompanied by risks. Most researchers to outsource human resources functions as the research object, analyzes the process of outsourcing risk factors may exist, and propose measures to avoid, and the existing literature for human resource management outsourcing lack of systematic risk analysis, risk analysis is very kind comprehensive, risk factors lead to complex, allowing companies to focus on the lack of risk aversion and inefficient. Enterprises should make good use of human resource management outsourcing this new management model must exist in the process of outsourcing have a clear understanding of the risks and seize the key risk factors, in order to ensure the successful implementation of human resource management outsourcing. Human resource management outsourcing is essentially a trading behavior, enterprises in accordance with a certain price to buy products from the service provider, this product is the service provider of human resource management function service that has the product attributes: use value. Service providers on the commitment of agency functions capable of deciding the level of quality outsourcing services. Companies can outsource human resource management focus on core competencies, reduce costs, access to professional services, but both companies HR Outsourcing What is the purpose, the quality of service outsourcing enterprises to obtain services are the foundation elements. According to Chinese Human Resource Outsourcing Survey report shows that more than 50% of enterprises believe that the quality of service is a major risk in the process of outsourcing, we can see that the quality of service is human resource management outsourcing risk during the critical risks. QOS risk causes are complex, mainly in three aspects: (1) outsourcing service providers poorly chosen. Research shows that the key outsourcing service providers lack the expertise and enterprise-centric service awareness is leading human resource management outsourcing reason for the failure, the ability to choose to suit their service provider is directly related to the quality of service or even outsourcing success. But in the actual selection process outsourcing service providers, due to information asymmetry, uneven level of service providers and service providers improper choice of evaluation methods and other causes companies can not accurately determine the service provider's professional qualifications and service levels. (2) enterprise role is missing. Companies do not recognize themselves in the outsourcing partnership clearly should be the role, but to himself as a spectator, there is no continuity, the initiative to participate in the whole process of outsourcing. (3) business is difficult to control service providers. As principal - agent relationship, contractual incompleteness, service providers opportunistic behavior lead to business process outsourcing is difficult to control the behavior of service providers. For causes, companies can take the appropriate measures to avoid risks. First, the choice of service providers, the introduction of two index system and AHP. Two index system and a lot of scientific induction through empirical research, a rigorous analysis concluded, AHP is a systematic method of analysis, simple and practical decision-making methods, quantitative information required is relatively small, suitable for making results are difficult to measure directly and accurately the situation. AHP-depth analysis of the use of two indicators that affect the quality of service of the various service providers evaluation factors, build hierarchical organization model to evaluate the service providers to improve the evaluation of the reasonableness and accuracy. Second, enterprises in the implementation of human resource management outsourcing process, and its responsibilities should be clearly positioned to participate in the continuing process outsourcing, play well their roles, to assume the service provider's services, management and supervisory duties. By signing outsourcing contract clearly the responsibilities and obligations of service providers, access to legal protection and restraint, to strengthen the service provider's control and restraint. The use of incentives, communication and supervision mechanisms to compensate for the psychological contract binding contractual incompleteness.

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