Dissertation > Excellent graduate degree dissertation topics show

The Research on Emotional Labor of Petition Staff

Author: XuZhe
Tutor: LvXiaoJun
School: Shanghai Jiaotong University
Course: Public Administration
Keywords: Petition workers Emotional work Organizational Support Working pressure
CLC: D632.8
Type: Master's thesis
Year: 2011
Downloads: 78
Quote: 1
Read: Download Dissertation

Abstract


Emotional work is a leading issue in organizational behavior, the study of the Chinese scholars on the emotional work has just started, petition workers emotional work. The merits of the petition work, directly related to the country's stability and social harmony. As the petition department staff, are often faced with a wide range of the petitioners with grievances and anger, the petition workers under greater negative emotions and psychological pressure, and these are likely to adversely affect their physical and mental. Based on this, this paper based on previous research to examine working conditions of workers emotional letter, while exploring the emotional work, organizational support and working pressure. This study through literature review of the research progress of the emotional work, and the presentation of the research hypothesis of this paper; Second, individual interviews Songjiang District 7 petition workers to a preliminary understanding of the emotional work of petition workers, organizational support, and operating pressure ; final data statistics, 220 from Qingpu District, Songjiang District, Jinshan petition workers survey using PASW 18.0 software using descriptive statistics, correlation analysis, regression analysis and other methods. In this study, the following conclusions: one, drawn after confirmatory analysis on the Petition Workers questionnaire data and individual interviews, there are three: the expression of petition workers take emotional work strategy, that is, the surface performance, deep performance and natural performance . Second, the the three expressions policies of petition workers working pressure or working pressure of some of the factors influence exists: the surface has a positive impact on the performance of the work pressure; profound expression of the negative impact of low self-esteem; natural performance anxiety has a positive influence , a natural expression of the negative impact of depression and low self-esteem. Organizational support have a negative impact on the the petition workers work pressure. Organizational support buffer between surface performance and fatigue played a negative role; organizations play a positive cushioning effect between the support surface performance and low self-esteem. Through this research, a general understanding of the petition workers to the status quo of the emotional work and emotional work with organizations to support the relationship of the working pressure, but also improve the petition departments to further strengthen the Petition workers the ability to regulate emotions, and improve the mental health of petition workers job performance and increase the satisfaction of the people to provide a factual basis and recommendations.

Related Dissertations

  1. The Setting Bases of Working Pressure in LNG Systems and Orthogonal Experiment Design of Heat Exchangers,TQ051.5
  2. Design and Construction of the First Prototype of Liquid Scintillator Detector for Fast Beam Loss Monitor,O572.212
  3. Employee personality characteristics , job stress and job satisfaction Relations,F224
  4. Employees Team - member exchange structures and related research,F224
  5. JDCS Model Perspective Master of Engineering Studies hierarchical relationship between teachers alienation,G643
  6. Shandong Medical Malpractice institution building Status and Development Strategies,D922.16
  7. Study of Eustress and Its Related Factors for Employees,B841
  8. Benxi City grassroots police officer job stress, job burnout and Their Relationship,D631.1
  9. SME employees work pressure research,F276.3
  10. Knowledge workers work pressure, happiness and turnover intention Relationship,F272.92
  11. Job stress and turnover intention correlation analysis,R47
  12. The Influence of Perceived Organizational Support and Organizational Commitment on Team Performance,F270
  13. Research on the Impact of Knowledge Workers’ Psychological Contract Violation on Their Organizational Citizenship Behavior,F272.92
  14. Research on the Source of Work Stress and Its Counseling Method for Public Security Police,D631.1
  15. Reeducation through Labor People's Police Job Burnout,F224
  16. The Study of University Students Relationship among Organizational Justice, the Perceived Organizational Support and the Organizational Comitment at State-Owned Enterprises,F276.1
  17. Research on the Relationship between the Perceived Organizational Support of College Student Village Official and Their Job Performance,G649.2
  18. Employee turnover intention relationship between personality traits and talents and corporate equivalent Strategy,F272
  19. Study on Relationship between Working Pressure and Working Attitude of Enterprise Marketing Personnel,F713.3
  20. Relationship between career plateau and job satisfaction,F224

CLC: > Political, legal > China's political > State administration > Civil Affairs > Petition work
© 2012 www.DissertationTopic.Net  Mobile