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The Design and Implementation of the CMMC Outbound Calls System

Author: ChenXi
Tutor: OuYangDanTong
School: Jilin University
Course: Software Engineering
Keywords: Outbound customer service system CTI Interface Successful Single
CLC: TP311.52
Type: Master's thesis
Year: 2008
Downloads: 133
Quote: 2
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Abstract


With the April 20, 2000 China Mobile Communications Corporation was established , it has been a full eight years. Over the past eight years, China Mobile increased from major cities , the development of today basically covering the whole China signals towns and villages . We can say that the current Chinese telecom industry is one step towards the peak. Followed by a variety of information around the needs of industry , more and more , the paper design to achieve China Mobile customer service outbound system is one of them . This paper discusses the current telecom industry business to the customer outbound system and the increasing demand for outbound customer special requirements of the system itself and the database storage on calls, etc. , we propose a mobile customer service for Chinese outbound system model : AVAYA Customer outside respiratory system . In AVAYA outbound customer service system , the first under the database needs to provide different and produce different outbound outbound call script ; secondly allocated according to the database according to certain requirements outbound outbound data set , this article discusses the current telecom industry in the business right Customer outbound system and increasing demand for outbound customer special requirements of the system itself and the database storage on calls, etc. , we propose a mobile customer service for Chinese outbound system model : AVAYA Customer outbound system . CTI interface outbound calls while recording ; keep records ; final report generation has determined that the project's success outside the call list. This paper also presents the corresponding outbound system AVA customer service business processes , implementation of the test in the 10086 units and achieved good results. If you can implement these programs and operators , together with the seat Unicom means to believe that we can truly call outbound .

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CLC: > Industrial Technology > Automation technology,computer technology > Computing technology,computer technology > Computer software > Program design,software engineering > Software Engineering > Software Development
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