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Based on the Z company,it currently online operation of the travel network service platform of Z co. to optimize the service operation system of engineering services company operating system of Z co. strategy analysis, system integration, the allocation of resources to the original service company Z operating mode and modern management mode of information fusion, theory and practice, combining with practi with each service system for the optimization scheme, module provides the service company of simple practical tools, and standardized service according to company’s service operation characteristics of Z co. to establish the corresponding evaluation standard, help customer satisfaction in short time of the maximization of improving the quality of service, simple and effective performance evaluation.Z co. is a private nature of small and medium enterprises IT.cause the previous limited inputs on service operation,so the current situation lead to unable to satisfy the company future development. so author has enough practice, the space for development and huge real data as the paper’s basic data,has somewhat practical significance.Author have a lot of practical experience and a large number of real data as the basis of this thesis,the content is true.Through this research, Author will integratetheory with practice. Author have a lot of practical experience and a large number of real data as the basis of this thesis,the content is true.Through this research, Author will integratetheory with practice closely.This mass ascent Z co. customer service oriented, reduce the speed of service cost, operation cost, in Z co. coordinate and performance evaluation, the internal strain capacity, qualitative aspects that produced the company managers can be Z co. with more energy to focus on customer service quality,so as to improve customer satisfaction.
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