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Explore the Development Path of Private Delivery According to the Service Value Chain

Author: ZhaoLiJuan
Tutor: ZhaoDaoZhi
School: Tianjin University
Course: Business Administration
Keywords: Private Delivery Development path Service value chain
CLC: F259.2
Type: Master's thesis
Year: 2010
Downloads: 330
Quote: 0
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Abstract


Modern logistics as the following material resources, human resources, after "the third profit source" value which was uncovered, has a rapid rise in the country, where the foreign giants, postal oldest, private logistics are crowded in. Is not so high level of enthusiasm can make the health of China’s modern logistics development up? Tens of thousands private deliveries are serving more than 70% of enterprises nationwide courier companies. How about their construction?Through analysis of the international express delivery business benefits of advanced logistics, combined with China’s national conditions and to analyze the sector of private enterprise in the development process of the missing.According to service value chain theory of Heskett, profits, customer loyalty, customer satisfaction, customer access to products and services, value, staff capacity, satisfaction, loyalty and productivity have a direct, strong relationship with each other. Private express delivery companies should be through the transformation of business processes, improve service quality, and reduce service costs, and other means of raising labor productivity, improving customer satisfaction and loyalty, allowing customers to obtain the value of products and services.According to theory of sustainable development of enterprises, I propose private express delivery companies meet business services through the establishment of the value of the corporate culture, improve human resources management system, optimize the network construction, expand financing channels for international expansion, development speed and so on, to maintain sustainable business healthy development.I hope that this thesis can help the managers in private express delivery companies make a deep thought in impetuous, rapid expansion of the market economy environment

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CLC: > Economic > Economic planning and management > Material economic > Countries in the world material economy > China
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