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The Present Situation and System Design of Crisis Management in Public Hospital

Author: ZhaoWei
Tutor: WuDongMin
School: Shandong University
Course: Administration
Keywords: Public hospitals Crisis Management System Design
CLC: R197.3
Type: Master's thesis
Year: 2007
Downloads: 503
Quote: 5
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Abstract


In the 1960s, American scholars have proposed the concept of the \Associated with the development of market economy, crisis management positions from State Plane to expand into the corporate plane, the hospital crisis management research started gradually, how to construct a hospital crisis management system with Chinese characteristics has become a major issue facing our country. Tend to stay in a \improve our country's public hospitals, crisis management system designed to explore and look for ideas. In this paper, the basic principles of sociology, management, health, science and other disciplines, normative analysis and empirical analysis of a combination of analytical methods, research and discussion in the framework of the crisis management system of public hospitals. For the current situation of crisis management in public hospitals, public hospitals, crisis management system envisaged the establishment of a unified, standardized and scientific. The text is divided into four parts: the first part: the concept of public hospitals, crisis management, characteristics and significance. This section summarize, summarized the domestic and international crisis management theory based on the meaning of public hospitals, crisis management, characteristics and practical significance. Part II: potential crisis of public hospitals and the main causes of analysis. First, the analysis of the status quo of our public hospitals, crisis management, come to the defects in the process of crisis management in public hospitals, such as poor awareness of the crisis, the institutions are not perfect, lag of crisis management; Secondly, to analyze the the potential diversification crisis of public hospitals by the constraints of the traditional concepts and management methods in public hospitals did not realize a new transformation, the doctor-patient relationship, the competitive environment, the hospital management, medical services, human resource management and so faces a wide range of crisis; Again, the analysis of the potential crisis of public hospitals The result of the interaction of the causes of the presence of a potential crisis of public hospitals is a hospital, medical staff, patients, government, media and other factors. Part III: explore public hospital crisis management system design. Pointed out that a sound scientific public hospital crisis management system should include four areas: crisis early warning system, crisis evaluation system, the system of crisis management and crisis feedback system. On this basis, efficient crisis management institutions, a comprehensive crisis monitoring and evaluation, a comprehensive crisis response plan needs to be included in the system. Long-term management experience and learn from at home and abroad in a crisis simulation training, crisis information collected, the crisis in a timely pre-control, investigation and rectification of the causes of the crisis, the crisis after the feedback learning to build public hospitals crisis management system is suggested. Part IV: sound strategy options for crisis management system of public hospitals. Establishment of sound public hospital crisis management system, not only the need to strengthen the hospital's management also require collaborative advancement of the government, the public, the media, need to be consolidated from the institutional, legal and cultural level. Build this system in practice the path selection problem, this paper makes the following recommendations: establish a sound legal protection mechanisms; shaping the culture of crisis, to strengthen the sense of crisis; build a fair and transparent oversight and accountability mechanisms; improve the medical liability insurance compensation mechanism; The proper handling of the relationship with the \

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CLC: > Medicine, health > Preventive Medicine,Health > Health care organizations and career ( Health Management ) > Health care systems and institutions > Hospitals, general hospitals
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