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Evaluation of the Results of Continuous Improvement of Business Processes

Author: LiHongYan
Tutor: LiSong
School: Jilin University
Course: Management Science and Engineering
Keywords: Business Process Management (BPM) System Dynamics (SD) Analytic Hierarchy Process (AHP) Grey relational analysis (GRA) Evaluate
CLC: F224
Type: Master's thesis
Year: 2007
Downloads: 488
Quote: 2
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Abstract


Management and continuous improvement of business processes almost all enterprises can not avoid the problem of the effect of the improvement of business processes is also highly concerned about . This is the significance of this thesis . This thesis is based on detailed analysis of the factors that affect the continuous improvement of business processes , the evaluation index system and evaluation methods of business process continuous improvement effect . Firstly, expounded the theory of business process reengineering , business process management theory , continuous improvement theory , system dynamics method and evaluation methods ; summarized on this basis , the four-stage life cycle model of business process management ; define the impact of business processes key factors for continuous improvement , and to establish a causal relationship model of continuous improvement of business processes , analysis of the dynamic mechanism of the process of continuous improvement of business processes , and pointed out that the continuous improvement of business processes power , resistance , and the establishment of evaluation index system and lay the foundation . According to the mechanism of the dynamic process of continuous improvement of business processes , the paper identified the indicators of the evaluation of enterprise business process continuous improvement effect corresponding evaluation index system is constructed illustrates indicators connotation ; and the evaluation of enterprise business process continuous improvement effect steps and methods. Finally, select an enterprise 's business processes to improve the evaluation of the effect empirical research , and the process of continuous improvement recommendations . In this thesis, using a combination of qualitative analysis and quantitative evaluation method , AHP and gray relational analysis combined evaluation model . The conclusions of the thesis and empirical research .

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CLC: > Economic > Economic planning and management > Economic calculation, economic and mathematical methods > Economic and mathematical methods
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