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Xinjiang Unicom customer service the interprovincial integral support system design and implementation

Author: DuanWenLiang
Tutor: NieXuYun；MaoWeiMing
School: University of Electronic Science and Technology
Course: Software Engineering
Keywords: Xinjiang China Unicom customer support inter-provincial integration systems data disaster recovery data interface
CLC: TP311.52
Type: Master's thesis
Year: 2009
Downloads: 13
Quote: 0
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Abstract


Inter-provincial integration of Xinjiang Unicom customer support system is designed to support the customer club members enjoy the green channel in the off-site service.Real-time customer identification, real-time deduction of points system. System implementation for local / local club members in the use of green lanes for real-time authentication, member of basic information display. Record service frequency and service content, remote / local club members in the use of green lanes for free real-time frequency or points deducted. Provincial roaming services for clearing, and the green channel for approval, modification, cancellation. Existing service establishments display a summary of the information.Consumer Club points for both local and remote operations must be reduced to the special nature of the data points deductions must be recorded in local and remote, data security is the need to ensure, that in a variety of environmental conditions under normal circumstances, the system runs and data storage should be safe (even after a fault can also be timely and recovery), for a number of key data (particularly in relation to the interests of the data) should also be timely and offline storage, and storage medium for safe keeping (such as ex situ preservation) . In this paper, the relevant sections of the database backup, disaster recovery done in detail.Because of the club members of the local members and inter-provincial flow of points deduction is not the same, local members of the local points deduction system, there is the integral of the system and the local system interface transmission problem. Local use of h2 interface; provinces reduced the information needs of members through the headquarters of interface points deduction, so when the need for inter-provincial member points deductions and the headquarters of a data interface, for membership information and points of information transmission, this system use WebService methods and headquarters data transmission. In this paper, the relevant sections of the data interface to do in detail.This paper describes the provinces of Xinjiang Unicom’s customer service support system integration and network structure of the overall architecture, described the work scope and focus of the work content, systems analysis examples are given. Described by an example operation flow of the points deduction.

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CLC: > Industrial Technology > Automation technology,computer technology > Computing technology,computer technology > Computer software > Program design,software engineering > Software Engineering > Software Development
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