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The Study on Emotional Intelligence and the Job Well-being of Knowledge Workers

Author: SunDan
Tutor: ChenZhiJun
School: Shandong University
Course: Business management
Keywords: Knowledge workers Emotional Intelligence Working happiness
CLC: F224
Type: Master's thesis
Year: 2011
Downloads: 238
Quote: 1
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Abstract


With the speed of social progress, the advent of the era of knowledge economy, knowledge workers are increasingly critical role in social progress and organizational development. In recent years, increasing the degree of combination of psychology in the field of human resources management, emotional intelligence also extends initially originated in psychology areas to explore from a business management point of view, has become the hot spot in the field of organizational behavior. Generally believed that emotional intelligence is the ability of people processing and processing emotional information and emotional issues. It played the expression and evaluation of individual perception and experience, and the regulation and control of themselves, others and the organizational environment in a variety of emotional information. Work happiness is satisfied with the experience to work through individual effort in the work. Knowledge workers, not only in order to obtain the economic income, in order to meet the psychological needs respected, excellent work to bring a sense of accomplishment, and thus meet the psychological needs of self-realization. Working happiness relative to the domestic and foreign scholars studied extensively happiness of life, job satisfaction, more targeted. Starting from the point of view of the management, according to the past, a lot of literature research and empirical findings, and further explored the relationship between emotional intelligence and happiness of the knowledge-based employees, from various angles to improve the emotional intelligence of knowledge workers and happiness at work. The paper is divided into three parts: first part summarizes and comments on previous literature on emotional intelligence, work happiness, and as the basis for this paper's research model and hypotheses, preparing knowledge workers emotional intelligence between volume work happiness Questionnaire. The second part, the use of factor analysis, correlation analysis, regression analysis, good knowledge workers of the preparation of emotional intelligence, work happiness questionnaire measured examine knowledge workers emotional intelligence and work happiness status quo; compare different demographic characteristics variable differences, knowledge workers Emotional Intelligence; discuss the relationship between knowledge-based employees emotional intelligence and its structural elements and work well-being and its structural elements. The third part, for the emotional intelligence of knowledge workers and knowledge workers happiness related management recommendations. The main conclusions of this paper are: first, the emotional intelligence of knowledge workers by emotional self-perception, emotional self-regulation, the perception of others' emotions, others emotional regulation, and emotional use of the composition of the five-dimensional structure. Through the analysis and synthesis of research scholars at home and abroad, further data collation and in-depth exploration and analysis of the factors that affect this part of the staff of emotional intelligence, to explore the relationship between knowledge workers of emotional intelligence to their work happiness, to achieve the desired effect: The Third explore how to improve the emotional intelligence of knowledge workers in the management process and propose effective countermeasures to manage better for individuals, businesses improve employee level of emotional intelligence, organizational socialization process to promote knowledge-based employees to provide a certain reference.

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CLC: > Economic > Economic planning and management > Economic calculation, economic and mathematical methods > Economic and mathematical methods
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