Dissertation > Excellent graduate degree dissertation topics show

Study on administrative service public satisfaction with Jiangmen city as an example

Author: YuRong
Tutor: LiJun
School: Wuyi University
Course: Management Science and Engineering
Keywords: Administrative Service Center public satisfaction StructuralEquation Model
CLC: D630
Type: Master's thesis
Year: 2012
Downloads: 61
Quote: 0
Read: Download Dissertation


With the rapid development of information technology and the transformation of government functions, the construction of Government Administrative Service Center has been vigorous developed. The establishment of this center is aimed to be convenient, efficient, with clean hands and standardize. It is a mixture of collection of information and advice, approval and charges, management and coordination of complaints and supervision, which gives window-type services to public. The original intention of the establishment of this center is to serve people, therefore, the feedback from public is the most convincing things to tell whether it is good or not. An assessment of the local government administrative services which is introduced in this article includes the customer satisfaction degree. It is with great meaning when assessing and improving the construction of the service center from public’s point of views.Firstly, the article introduces the necessity and feasibility of public satisfaction of the administrative service, explored the status of domestic and international Customer Satisfaction Index, and selects Structural Equation Model as the research method after comparing the Customers Satisfaction Index Measurement Method and the research of the satisfaction features about the administrative services.Secondly, bases on the exploration of administrative services theoretical basis and functional mechanisms, the article gives a detailed analysis of the impact factors of the public satisfaction. Through the functional analysis of the Classic Customer Satisfaction Models both at home and abroad and the Customers Satisfaction Index of U.S. public sector, it explores common characteristics of the structural relationship, variable selection and statistical methods of these five models, selects public expectations, perceived quality, public satisfaction, public confidence and public complain as a potential variable, and then establishes the administrative service satisfaction index system and raises the hypothesis.Last but not least, takes the administrative service center of Jiangmen as an example, establishes the public satisfaction scale of administrative services. With the premise of reliability and validity examinations, it organizes the survey data and makes a descriptive statistical analysis. After that, assesses the data by using the Structural Equation Model, and verify the rationality of the satisfaction model. At the same time, it checks the correlation between each variable. According to the scales of administrative service satisfaction and importance degree, it objectively analyses the status of Jiangmen’s administrative service center and indicates its advantages and disadvantages so as to raise the solutions and suggestions for improvement.

Related Dissertations

  1. Study on the Quantified Model of Public Participation in Highway Environmental Impact Assessment,U41
  2. Construction and development of the administrative service center in China,D630
  3. Study on Public Satisfaction Evaluation of Drainage Enterprise Services,F224
  4. Research on Government Performance Evaluation System Based on "Citizenship-orentation",D630
  5. Liaoning Province, the construction of municipal administrative service center grounded theory,D630.1
  6. Study on the Post-Evaluation of the Comprehensive Renovation of Foshan Fenjiang River,TV882.8
  7. Research on Assessment of Performance of Government’s Public Services Based on Public Satisfaction and Improvement Strategies,D630
  8. Construction of Administrative Service Center in the Perspective of Seamless Government Theory,D630
  9. Research on Development Countermeasures of County Administrative Service Center in the Context of Electronic Government,D630
  10. Research on public service satisfaction evaluation grass-roots government in Shapingba District of Chongqing city as an example,D630
  11. Research on the Methods of the Performance Evaluation of Government Website Groups,D630
  12. Research on the Relationship between Enterprise Safety Beliefs and Safety Executive Force,X92
  13. Theory, Method and Application of E-government Public Satisfaction Measurement,D035
  14. Evaluation based on the social development of public satisfaction,F224
  15. Supply of Public Cultural Services: The Role of Government,F062.6
  16. Theory, Method and Application of Community Service Public Satisfaction Measurement,C916
  17. Study on the Transformation of Administrative Approval Mode in China,D630
  18. Research on Public Projects Performance Evaluation System and Performance Realization Mechanism,F284
  19. On the Public Satisfaction Measurement of Government Information Disclosure Based on Improved Rough Set,D630
  20. Demonstration Research on the Public Satisfaction of Hefei Social Security Project,D632.1
  21. Municipal Administrative Service Center: A New Institutional Economics Perspective,D630

CLC: > Political, legal > China's political > State administration > State organs and personnel management
© 2012 www.DissertationTopic.Net  Mobile