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Development Studies on Integrated Family Services Centre of Guangzhou

Author: XuYan
Tutor: ZhongYuYing
School: South China University of Technology
Course: Public Administration
Keywords: Public Services Government Purchases of Public Services SocialOrganizations Social Service Organizations Family Integrated Service Center
CLC: D632
Type: Master's thesis
Year: 2013
Downloads: 153
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Government purchases services has been enforced and achieved certain effect in manycities of China. But it is still in its infancy, only few cities take it as pilots. According to thesuggestions about promoting the innovation of street community administration and servicesof Guangzhou City Committee and Government, the Guangzhou Government establishedFamily Integrated Service Center in more than130streets of Guangzhou city. In the form ofgovernment purchases of public services, Social Service Organizations was brought in thestreets family integrated service centers and started to operate step by step.Taking the HaizhuDistrict Changgang Street of Guangzhou as an example, we have done qualitative researchabout government purchases of public services. We paid more attention to introduce theorigin and development of the family integrated service center model. By analyzing somerelevant foreign references,we found that in the form of integrated Family Service Centers,purchasing public services by government has some shortages, such as not enough fair andopen bid invitation and bidding, incomplete supervision and assessment mechanism, ashortfall in operating funds, high evaluation standard, repeated design of service type, notextensive promotion, not enough good service and accessibility, inexperienced social workers,lack of self-construction of social service organization, etc. This paper deeply analyses itsinfluences and reasons. Based on these shortages, this paper put forwards three solutions. Firstone is to improve institutional construct of purchasing service, including perfectingcompetition and supervision mechanism and standardizing system of capital investment; thesecond is to improve government management of purchasing service process, includingformulating reasonable assessment index, making overall arrangements of service item,strengthening promotion, improving visibility and engagement, improving serviceaccessibility and paying attention to service target. The third one is to promoteself-construction of social service organization, including strengthening talent development ofsocial workers, strengthening training and development of social service organization andcompleting management of social service organization. To sum up, establishing andimproving the system of government purchases of public services can give a good example tothe other cities.

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