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The Study on Optimizing Commercial Work Flow for SMZ Shenyang Branch

Author: ZhuLin
Tutor: LiuLiGang
School: Liaoning University
Course: Business Administration
Keywords: Shenyang Branch Commercial work flow Work flow optimize
CLC: F416.6
Type: Master's thesis
Year: 2012
Downloads: 6
Quote: 0
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Abstract


In2011, the global economic situation is anfractuous and the international market is facing downturn, besides that the crisis still exists and remains overspread. For domestic situation, although the national economy is overall good, making the steady and fast increase to be realistic, conflict and matters are still existing especially economic down and price up which give the big pressure to enterprises. With the impact of global economy depression and macroeconomic regulation and control, the demand of industry product slows down. While under the background of energy saving and emission reduction, the industry automatic market of whole country still remains a good increase. Nowadays,Automation industry is facing a tough economic situation and mastering challenges is what we do on a daily basis, however, the big challenges is not only come from the traditional products or quality but also the more efficient and excellent service. The top management absolutely keeps an eye on adjusting the costs, and thus the resources, to the current business situation. But for now, on top of that, SMZ HQ has to pay more attention on making our work flow more efficient, reduce unnecessarily complicated processes and review whether we have enough room to optimize the work flow and process. As one of participators of the optimizing assignment, and from the real and current situation of SMZ Shenyang Branch’s work flow, I analyzed the whole work flow and try to find out the problems and shortcomings, and just base on these findings to dig out the solution and relevant workflow optimized strategy and also apply benchmark and other methods to improve working quality and enhance working efficiency and most important to raise customer’s satisfaction. In the same time, all the optimized part of work flow is going to be carried into execution or working well on it in daily work.

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