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6σ in CCB Changsha Loan Center Loan-to-business Processes

Author: XiaoXiaoBin
Tutor: XuChaoZuo
School: Hunan University
Course: MBA
Keywords: Six sigma Personal Loan business Renewed process Optimization
CLC: F270.7
Type: Master's thesis
Year: 2012
Downloads: 17
Quote: 0
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Changsha personal loan center of CCB was completed a new system andbackground business focus in2007, in the new system, new process since moving,gradually exposed a series of process problems, some post operation lack ofspecialization, standardization, clear process, become a bottleneck for the furtherdevelopment of the center, how to new model to optimize the present route, willinfluence the operation efficiency and the benefit of loan center. This article throughto the center of the business process analysis, combined with the six sigma(hereinafter referred to as the6σ) quality management theory, on loan center of thecredit business process optimization for further study, I hope through this research onloan center of the credit business development, risk control and provide ideas andhelp.In this paper, six sigma (6σ) management and process optimization of themeaning are elaborated, and then the Changsha-a center of a business process thereality analysis, analysis of the existing problems, points out the necessity of processoptimization, and then combined with the European and American countries using6Sigma theory optimization of loan business process successful experience, to perfectthe domestic banking industry-a center of a loan business process has very goodreference and enlightenment, finally proposed the use of6Sigma five process controltheory (DMAIC) to optimize the credit business process-a center of changsha. Inthis paper, based on six sigma (6σ) management theory, take the customer as thecenter, with data and facts as the basis, to the work flow of the fine management asthe goal, in view of the process improvement measures, the importance of preventivemanagement of work flow efficiency, quantitative measurement, the defect ratecontrol in the three point four ppm less than, no border cooperation, continuousimprovement and the pursuit of quality and efficiency in a standard process.This paper presents six sigma (6σ) management theory is the personal loanbusiness process reengineering methodology, using6Sigma Process Control Theory-DMAIC five stages of personal loan process process transformation, achieve thestandardization of process, professional goals, the launch of a complete a loanstandardization process, loan center to in the background is highly concentrated,standardized management, implement process control direction, to achieve a loan-to-business, high quality, efficient management, commercial bank credit businessprocess reconstruction.The thesis is not only to Changsha loan center the next step inthe business process optimization and has realistic directive significance, but also forother bank loan center process optimization have referential significance. It alsopoints out the loan process optimization is a continuous process, the pursuit ofexcellence, refine on the process.

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CLC: > Economic > Economic planning and management > Enterprise economy > Economic theory and methods > Management of modern enterprises
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