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B telecom business department staff performance evaluation

Author: SuShaoNing
Tutor: ChenShuangYing
School: University of Electronic Science and Technology
Course:
Keywords: human resources performance appraisal KPI KPA
CLC: F272.92
Type: Master's thesis
Year: 2011
Downloads: 2
Quote: 0
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Abstract


B telecommunications company is under the branch of China Telecom Group, themain business for local people to provide mobile communications, fixed telephony,Internet and data communications integrated information and communication servicessuch as IPTV. In this paper, by studying the performance appraisal KPI, KPA andother theories, the use of employee interviews, investigation and analysis, summary ofoperating experience, historical data analysis methods such as the telecommunicationsbusiness unit of B post status of performance appraisal of staff analysis and diagnosis,to identify problems, and puts forward ideas and methods to solve the problem.Meanwhile, according to the company’s organizational goals and business unit staff jobcharacteristics, using the learning management knowledge, absorption, use ofadvanced performance appraisal methods and concepts of businesstelecommunications company B employee performance appraisal system for jobredesign, standardized performance evaluation, and improve the relevant workprocesses, in order to better motivate staff morale, create positive incentives Gongsiculture, promoting the basic telecommunications company B management, andpromote rapid and sound development of the whole business work better employees toachieve corporate strategic goals and lay a solid foundation of personal values.I have to business telecommunications company B employee job performanceevaluation system design and implementation of the main line, according to thecompany’s organizational goals and department functions, combined with thecharacteristics of various types of employee job responsibilities, KPI and KPAproposed evaluation index system and simultaneously implement the program, forcompanies to establish efficient management, rapid development of performanceappraisal system and promote the company to achieve strategic objectives andimprovement of standards of internal management.

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CLC: > Economic > Economic planning and management > Enterprise economy > Enterprise planning and management decision - making > Corporate Administration > Personnel Management
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