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Research and Application on Customer Manager Management System for Jiangxi Unicom

Author: ZhengSheng
Tutor: BianJiaLi
School: Beijing University of Posts and Telecommunications
Course: Software Engineering
Keywords: Client manager Architecture System Management Information Maintenance Statistical inquiry
CLC: TP311.52
Type: Master's thesis
Year: 2010
Downloads: 53
Quote: 0
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Abstract


With the Chinese telecom market from six together as the three pillars of the three operators, China Unicom, China Telecom, the mobile, the focus of market competition of China's telecom industry gradually transfer to the direction of both the mass market and the Group's customers market mainly to the mass market, the Group's business development is inseparable from account manager to build a strong team of client managers, strengthen customer manager incentives, and give full play to the initiative and establish a fair, open and impartial appraisal system, fully embodies those who can afford more, get more, Jiangyoufalie principle, the realization of the above objectives, needs a Group Account Manager to build support systems, provide a variety show platform for collecting, collating Group clients, client manager. Assisted analysis of the business functions of the system and the system used in conjunction with the client manager system function is maximized to bring greater efficiency to the company's business experience. This paper combines the Jiangxi Unicom actual situation, client manager system-building programs, research and from five main aspects: the first part: client manager system architecture design, systems architecture, technical architecture and functional architecture The aspects of the study. Part II: Account Manager management system functional modules, from the relationship between modules, each module is described. Part III: client manager system configuration design introduction, design and third-party software platform configuration (including system hardware configuration database, WEB SERVER, etc.) are discussed. Part IV: client manager system functional testing process, from system testing methods, test cases and test results are described. Part V: combined with the practical application of the system of the client manager for some of the problems left over from the current system there, propose improvement ideas. The system has been in Jiangxi Unicom branch of the province's 11 cities and provincial branch for different modules, the system provides sufficient statistical analysis functions, and establish a powerful auxiliary analysis system, to collect and collate information provided a variety show platform. Assisted analysis of the business functions of the system and the system used in conjunction with, and to maximize the functionality of the client manager system, fully embodies the characteristics of the computer information system of efficient, fast, convenient, and at the same time through a variety of output reached statistical analysis results show the diversified data: data export functions in EXCEL format files saved to the local hard disk, data processing and adjustment and print again demand; designated personnel can also send the data results will get through EMAIL to achieve the sharing of information resources. The system takes full advantage of the popular mobile business SMS functionality, interface and SMS center, makes any SMS sent from the system to the specified users or large customers, to achieve timely information accessibility. Account manager appraisal weight parameters for the day-to-day work, assessment tasks assigned, integrated management indicators score, provincial user task reminders, client manager sales statistics, etc. is very convenient to use.

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CLC: > Industrial Technology > Automation technology,computer technology > Computing technology,computer technology > Computer software > Program design,software engineering > Software Engineering > Software Development
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