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Demand for Telecom CRM software project management research

Author: ChenXiaoXing
Tutor: JiaDanHua
School: Nanjing University of Posts and Telecommunications
Course: Project Management
Keywords: Software Project Management Software life cycle Requirements Engineering Closed-loop management Demand for change control Requirements traceability Business Support System
CLC: TP311.52
Type: Master's thesis
Year: 2012
Downloads: 52
Quote: 0
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Abstract


With the telecom restructuring and the issuance of 3G licenses , China's three major telecom operators to enter a full-service era of fierce competition , whether as a telecommunications support system core CRM system quickly support new business needs of telecom operators to crucial . But Telecom CRM system unscientific methods of demand management , and support efficiency can not be improved . Demand for closed-loop management through demand management science introduction of project management and requirements engineering method can solve this problem . This paper studies how telecom CRM project application needs closed-loop management , telecom CRM project to improve work efficiency , improve development quality , fast to meet the support needs of the business , and reduce project risk and development costs . The main outcome of this study are as follows : 1 ) by analyzing the case of telecom CRM system requirements management , summed up the current telecom CRM project inadequacies in demand management , integrated project management and requirements engineering methods , put forward the demand for closed-loop management to address the needs of management in problems . 2) by analysis of the demand for closed-loop management of Telecom CRM project 's organizational structure , configuration management strategy , project communication management requirements on the demand for closed-loop management processes in the CRM project management application status , summary of the value and importance of the demand for closed-loop management . 3) by analysis of the demand for closed-loop management process control and demand on the tracking and management of application status changes in demand , summarize the effectiveness of the management of the demand for closed-loop management , demonstrated demand for closed-loop management enables software developers to improve the demand management process , to quickly meet the needs of business support .

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CLC: > Industrial Technology > Automation technology,computer technology > Computing technology,computer technology > Computer software > Program design,software engineering > Software Engineering > Software Development
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