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Research on the Development of Front-Terminal Training Course System for Telecom Sector Based on the Competency Models

Author: XuYang
Tutor: ShiWeiPing
School: East China Normal University
Course: Vocational and Technical Education
Keywords: Post competency Competency Model Front-end staff Training curriculum system
CLC: F626
Type: Master's thesis
Year: 2008
Downloads: 533
Quote: 0
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Abstract


With the development of high and new technology to improve the status of human resources in the production, human resources again beyond the capital has become the main source of value added, more and more enterprises realize the implementation of the training and development of human resources in the corporate strategic objectives the crucial role of training and development of human resources referred to a strategic height and an important means to obtain a competitive advantage as a business. From quantitative to qualitative, more began to focus on the training of scientific and effective, to proceed with the training status and effectiveness research. Since the concept of competency competency to become the world's the focus (MCLagan PA, 1997). Competency extensive and in-depth study to provide for the training of new ideas. How do human resources training and development status quo is the premise and foundation to improve the effectiveness of human resources training, and give full play to the key role of the training and development of human resources in the enterprise to meet the challenges, to help businesses gain a competitive advantage. How the validity of the study as well as how to improve training, human resources training and development status quo has been the focus of many businesses. Shanghai Telecom, Shanghai Telecom staff training status, for example, using the modern enterprise human resource training and development theory, put forward countermeasures and suggestions of the targeted focus on Shanghai Telecom front-end of the competence-based training curriculum system development. The text is divided into four chapters. Chapter 1 Introduction to the full text, mainly on the background, methods and significance of this study, literature review, mainly discussed the analysis of human resources training and development status of research and training of human resources effectiveness research literature. Training development status, mainly from three aspects of wholeness, some individual studies summarized; effectiveness analysis summarized from the different perspectives of the study. Chapter 2 analysis system developed status quo for the the Shanghai telecom industry front-end training courses. Chapter 3 from the competence model-based training needs analysis, training program development, training, implementation and monitoring training effectiveness assessment of four aspects of the study design in the front of the Shanghai Telecom training curriculum development. Chapter 4 of the paper summarizes the steps envisaged in the cases presented, and training curriculum development process of reflection and research prospects.

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