Dissertation > Excellent graduate degree dissertation topics show

Research in Logistics Capability Construction of the Third-party Logistics Service Provider Based on Customer Satisfaction

Author: FengXueZuo
Tutor: ZhaoQiLan
School: Beijing Jiaotong University
Course: Logistics Management and Engineering
Keywords: Third-party logistics enterprises Logistics capabilities Customer Satisfaction Logistics service level Marginal utility
CLC: F253
Type: Master's thesis
Year: 2009
Downloads: 570
Quote: 0
Read: Download Dissertation

Abstract


Third-party logistics enterprises in market competition, the need to maintain high customer satisfaction to obtain a stable source of orders , and how to build a logistics capability to make third-party logistics companies to maximize customer satisfaction , is the logistics business decisions when faced with a problems. In this paper, refer to the large number of domestic and foreign literature , based on a process of decomposition method to analyze the ability of third-party logistics enterprise logistics elements . Discussed and summarized Enterprise Customer Satisfaction formation process , on this basis, discusses the ability of third-party logistics business logistics customer satisfaction formation. From the perspective of customer satisfaction to establish a logistics capability to build an index system for logistics capabilities by constructing the indicators for ways to improve the qualitative analysis . Proposed to build a logistics capability to make a conceptual model to maximize customer satisfaction . Based on the model , the establishment of logistics capabilities on how to build a logistics capability to maximize the customer satisfaction construct the model . In this model gives the index system of logistics capability to build each index and the functional relationship between customer satisfaction and logistics capabilities built into a constrained optimization problem . And Kuhn - Tucker conditions proposed optimal logistics capability building programs should satisfy. Equilibrium theory in economics from Western proposed model Simple Solution . Finally, SPSS and MATLAB software platform uses an instance of the specific application of the model shows , the model demonstrates the entire application process . Thesis put forward to solve the logistics capabilities to maximize customer satisfaction construct mathematical model , hoping for third-party logistics enterprises to build logistics capabilities provide certain decision-making reference.

Related Dissertations

  1. The Empirical Research on Service Encounter Affecting Customer Loyalty of Female Underwear Brand,F274
  2. Based on SEM and college sports shoes consumer complaint behavior research,F426.86;F224
  3. The Study of FedEx Service Strategy Improvement and Customer Satisfaction Enhancement,F259.23
  4. Design of Customer Satisfaction Management System for W in Guangzhou,F293.3
  5. Research on Application of Data Mining Technology in Degree of Satisfaction Analysis of Television Customers,TP311.13
  6. Residential Customer Satisfaction Perspective of Relationship Marketing,F293.3;F224
  7. The Study of Service Marketing Strategy Based on Customer’s Satisfaction,F274
  8. The Research of Service Quality Management of Mobile Communication Industry in the Perspective of Customer Satisfaction,F626;F224
  9. A Study on the Relaitons Among Consuption Experience, Customer Satisfaction and Customer Loyalty,F274
  10. Factors Influencing Customer Loyalty of Credit Card Market for College Students,F832.2
  11. A Study of Customer Satisfaction of Worldmark Suzhou Company,F426.72
  12. Influencing Factors of Customer Satisfaction on the Medical Training Meeting,R-2
  13. Resource Management Mechanism for QoS in Cognitive Networks,TN915.09
  14. Distributed service chain service quality incentive mechanism,F273.2
  15. Power Customer Experience Management Applied Research,F426.61
  16. The performance of the real estate business relationship between customer satisfaction and,F293.3;F224
  17. The Application of 6 Sigma on Interactive Voice Response System of Telecom Company,F626
  18. Service Quality Evaluation of Higher Vocational Education,G718.5
  19. Logistics Service Quality Factors,F224
  20. Context of Chinese 3G mobile customer relationship and satisfaction evaluation study,F626;F274
  21. Relationship-based perspective of customer loyalty research network,F274

CLC: > Economic > Economic planning and management > Material economic > Supplies business and management
© 2012 www.DissertationTopic.Net  Mobile