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XX mobile subsidiary operating room is an important channel for the XX moving group doing business marketing services for all types of customers , the functions of the operating room are accepted from past business marketing , service both in transition and business acceptance , active marketing , image display, customers experience the four functions of the operating room . Along with the change of the operating mechanism , the market competition is becoming increasingly fierce , the adjustment of the channel system , perfect , shopping malls and more and more like a battlefield , business marketing, just as the most important channel for war , most frequently as XX moving in contact with its customers , customer perception - - the operating room is the ability to do rapid response and effective co-ordination of the marketing policy , especially in the area of business marketing , market competition will become an important position . However , in reality , XX mobile operating room throughout the city all the city suburbs , the level of the operating staff also presented a business trip alienation , which resulted in step with the operating room during execution , can not be in the business of product show , the stores, publicity, marketing initiative to form an overall momentum , greatly weakened the marketing and service capabilities of the operating room , and reduce customer satisfaction . It can be said that the current era of competition in the market has gone beyond the marketing areas , and gradually became the ultimate winning customer service important weapon . Enterprise quality service is not limited to customer satisfaction , and more focused on the shaping of a culture of service . XX mobile face such problems process is how to take measures for the progressive realization of the hall desk services to enhance the integration and satisfaction Nick ? Article attempts to use the expertise of telecommunications services for mobile XX in customer satisfaction in the past two years enhance this phenomenon , the following discusses the XX moving through what measures to achieve this enormous change . This paper show the service on the XX移动营业厅reality scene (fragment ) and narrative , cocoon spinning dial appearance , digging out behind XX moves taken a series of mechanisms in the operating room , and the analysis of these mechanisms analysis from several different levels to enhance the real reason the the XX移动营业厅customer satisfaction .
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