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Accordance with the theory - method - the main line of the full organization of the application around the border control service satisfaction survey in Guangzhou , Guangzhou border control service customer satisfaction are analyzed and discussed from both theoretical and practical aspects . System sort out and analyze the current theory of customer satisfaction and public organizations satisfaction research ; Then, from the point of departure of the system to filter out the various indicators of the evaluation of the quality of service of the border authorities , and on this basis to construct the satisfaction evaluation model for Guangzhou border control ; Finally, the empirical analysis to Panyu Checkpoint of services to enhance case : 1, through the form of a questionnaire on the status of border control services in Guangzhou , to build Guangzhou border control and customer satisfaction evaluation system , from a systems perspective to understand the customer satisfaction evaluation , given the basic components of the Guangzhou border control customer satisfaction evaluation system and design principles , process. 2 , the introduction of domestic and foreign common bell satisfaction evaluation model , including the SCSB, ACSI, ECSI model , on this basis , to build a suitable Guangzhou edit love your satisfaction evaluation model , the model considers the impact four indicators of customer satisfaction : service, quality of service, efficiency and public value , and from the four indicators constructed 17 evaluation index system . 3 , gives the Customer Satisfaction Measurement - Analytic Hierarchy Process ( AHP ) , the evaluation method of calculation of complex indicators , and to determine the weight . Immigration Inspection Station to Panyu in case of an empirical analysis , questionnaire survey done in the form of data collection , and quantify the findings , diagnosis and then the Immigration Inspection Station Customer Satisfaction status quo in Panyu . This paper studies the Guangzhou border control Customer Satisfaction Measurement , and gives the corresponding model , based on the results of the model deals with the border control subordinates in Guangzhou Panyu Immigration Inspection Station the diagnosis of satisfaction with the status quo , which effectively improved Guangzhou side check the status of work , improve service levels , there is a strong reality and guiding significance .
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