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Based on customer knowledge management academic journals

Author: DingShiZuo
Tutor: DongYiMing
School: Kunming University of Science and Technology
Course: Management Science and Engineering
Keywords: Customer Knowledge Management Academic journals Information construction Customer Knowledge Warehouse Editing process reengineering
CLC: G230
Type: Master's thesis
Year: 2008
Downloads: 36
Quote: 0
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Abstract


Compared with the the theoretical science class , culture , entertainment and leisure journals mass journals , academic journals journals unique class of its readership , relatively narrow group , known as the \Long - standing academic journals there is an error in the status of the reader's understanding , due to neglect the role and status of the reader , so that it has been in circulation , audience less depressed state . Academic journals extends this idea to the information construction , but also to the great advantage of the profound potential of information technology is far from being tapped . The reason lies in its main players in the market dislocation, academic journals should change the thinking of the heavy work light readers , market positioning into by products as the main readers \. Look at this new perspective from the customer knowledge management journals, proposed to customers ( readers ) knowledge as a resource , relying on information technology implementation of Customer Knowledge Management . First, the domestic and international customer knowledge management research and application status of the synthesis and analysis of customer knowledge management concepts , basic theory , methods and implementation steps . In academic journals in the implementation of Customer Knowledge Management ( CKM ) grounds given a build solutions based on customer knowledge management of academic journals , the program mainly by the knowledge acquisition systems, knowledge storage management system , knowledge utilization and knowledge The community is composed of four parts . In addition , this paper considers Magazine Customer knowledge management system construction is not an isolated process , is not enough to rely solely on technical means , in addition to system construction to follow the \implement the \Above analysis, given suggestions .

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CLC: > Culture, science,education, sports > Information and knowledge dissemination > Publishing > Publication of the work of theoretical
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