Dissertation 

About 171 item dissertation in line with Service Recovery query results,the following is 1 to 50(Search took 0.037 seconds)

  1. Study on the construction of commercial bank service recovery management system,YangZuo/Chongqing Technology and Business University,0/56
  2. Strategies for Service Recovery in Cost-oriented E-retailing,HuangLiLi/Tianjin University,0/1
  3. An Empirical Research:the Effect Evaluation of the Matching of Timing and Strategy in Service Recovery When Customers under Different Intensity of Negative Emotions,HuangXing/Southwestern University of Finance and Economics,0/72
  4. Network Retail Trade Services of Failure and Remedy Empirical Research,LeiYongLi/Tianjin University of Finance and Economics,0/6
  5. Empirical Study on On-Line Service Recovery Quality and Customer Repeat Purchase INTENTION,YanSuJuan/Qingdao Technological University,0/6
  6. The Study on the Effects of Service Recovery on Customer Behavioral Intentions in Online Shopping,WangJuan/Hebei University of Economics,0/6
  7. An empirical study on the influence of personality traits of service recovery satisfaction of customers.,YangLei/Shaanxi Normal University,0/38
  8. Service Failure and Recovery:Caused by Third-party Customer Misbehavior,JinTianQing/Northeastern University,0/2
  9. The communication enterprise service recovery to Ya'an mobile company as an example,LiHongYe/University of Electronic Science and Technology,0/5
  10. An Empirical Study of the Impact of Online Store Service Recovery to Consumer Satisfaction Based on the Perceived Fairness,HanFeng/Tianjin University of Finance and Economics,0/12
  11. An Empirical Research on the Relationships between Product Recalling Cognitive and Customer Loyalty,HeDai/Guangxi University,0/21
  12. Research on the Impact of Customer Relationship Type on Service Recovery Expectations and Effects,HuMin/Donghua University,0/41
  13. Researches on the Effects of Express Service Failure and Service Recovery on Customers’ Reuse Intention,ZhangShuaiShuai/Tianjin University,0/2
  14. The Study on Third Party Logistics Delivery Based on Customer Satisfaction,LiuLiRong/Chongqing Jiaotong University,0/302
  15. Research on service recovery measures of perceived justice influences on the performance of recovery based on,SuHuiZuo/Yunnan University of Finance,0/19
  16. The Study of Service Recovery’s Influence on Consumer Satisfaction,YuYang/,0/59
  17. Effect of customer involvement on customer satisfaction of flight delays in the process of service recovery,ZhuHong/Tianjin Normal University,0/3
  18. Strategy of S Airlines' Service Management for Flight Delays,YangXiaoZuo/Lanzhou University,0/92
  19. Research on Service Recovery Mode Which Based on Service Defects of Commercial Banks,QiuLuYing/Guangxi University,0/0
  20. The Research of Service Recovery Impact on Customer Satisfaction in the E-commerce Environment,WuZuo/Harbin Institute of Technology,0/9
  21. The Study on Relationship among Justice Perception of Service Recovery, Relationship Quality and Customer Loyalty of Online Shopping,ChenLiQing/Hebei University,0/21
  22. Research on the Recoverying of Customer Trust to Net Enterprise after Service Failure,XieYueHua/Xiangtan University,0/24
  23. Research on Service Recovery Management Mechanism of Travel Agency,CuiXiaoLi/Nanjing University of Technology and Engineering,0/107
  24. The Study of the Service Recovery’s Value Based on Customer’s Needs in Desulfurization Sector,XuZhengZhou/Beijing Jiaotong University,0/59
  25. Research of Customer Satisfaction Based on Service Recovery,LiZuo/Tianjin University of Commerce,0/101
  26. Research on Prior Factors Affecting Bank Customer Satisfaction in Service Recovery Context,WangPeiPei/Central South University of Forestry Science and Technology,0/62
  27. Research on Relationship between Online Store Servicerecovery and Customer Satisfaction,ChenLanLan/Huaqiao University,0/42
  28. how does online service influence customer loyalty,ZhouYi/Central South University,0/148
  29. The Impact of Service Failure on the Relationship between Service Recovery and Post-Recovery Satisfaction,ZhuSiSi/Nanhua University,0/222
  30. Research on Recovery Service for Flight Delays,ZhangJunLi/Southwestern University of Finance and Economics,0/360
  31. A Study about the Impact That the Online Shopping of Fresh Agricultural Commodities’ Service Recovery Quality on the Customer Behavior Intention,GeJun/Huazhong Agricultural University,0/3
  32. Study on the Relationship Between Service Recovery and Customer Satisfaction-,YangTaoPing/Jiangxi University of Finance,0/231
  33. A Research on Relationship between the High Star Hotel Service Recovery and Customer Satisfaction Based on the Perceived Fariness,ZhaoFei/Jiangnan University,1/140
  34. The Study of the Effect of Service Recovery on Customer Satisfaction in On-Line Shopping,WuLiPing/Zhejiang Technology and Business University,0/156
  35. A Study on the Impact of Perceived Quality of Online Store Recovery on Customer WOM Intention,GaoShanHong/Nanjing University of Finance and Economics,0/70
  36. The Research on Service Recovery after Service Failure and Enhance Customers’ Satisfaction Degree,ZhengXiaoJie/Lanzhou Commercial College,0/145
  37. An Empirical Study of Service Recovery on Service Failure Attributions, Emotions and Complaints of Customer,LiYanYan/Chongqing University,0/219
  38. An Empirical Study of the Impact of Conflict Communication Patterns on Service Recovery Satisfaction,ZhuLi/Southwestern University of Finance and Economics,0/61
  39. Services Resume and Secondary Customer Satisfaction,WangZuo/Southwestern University of Finance and Economics,0/101
  40. The Recovery Quality of Network Service on Perceived Value of Empirical Research,LiYang/Southwestern University of Finance and Economics,1/122
  41. A Model Research of Logistics Service Recovery Based on TRIZ,ZengQingLong/Hunan University,0/68
  42. An Empirical Study of Customer Service Recovery Expectations and Its Influencing Factors,HuangDongQin/Guangdong College of Commerce,0/188
  43. Research on the Effects of Service Recovery on Customer Behavioral Intentions in Online Shopping,XuZuoZuo/Xi'an University of Engineering,0/81
  44. Impact Mechanism of Service Recovery on Customer Repeat Purchase Intention in the B2C E-Commerce Environment,DingPengFei/Zhejiang Technology and Business University,0/237
  45. Research on Reliable Service in Wireless Ad-hoc Networks,ZhouZuo/Fudan University,0/199
  46. Study on the Effect of Service Recovery on Customer Satisfaction Based on College Students in Online Shopping,HongShanShan/Beijing University of Posts and Telecommunications,1/222
  47. Study on the Relationship between the Government Service Recovery and the Public Justice and Satisfaction,ZhangGuoJuan/Chongqing University,0/1
  48. Service failure attribution and severity on recovery expectation and remedial performance,YuanYe/Chongqing Technology and Business University,0/100
  49. Empirical Study on the Service Failure Attribution and Recovery in C2C E-Commerce,HeMingJuan/Southwest Jiaotong University,0/177
  50. Research on Service Recovery Management,XiongYing/Wuhan University of Technology,7/1143

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