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Realization for the System of 10060 Customer Servic

Author: GuanPing
Tutor: ChenWanZhong；ZhengLianQi
School: Jilin University
Course: Electronics and Communication Engineering
Keywords: 10060 IPS CIT
CLC: TN99
Type: Master's thesis
Year: 2006
Downloads: 45
Quote: 0
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Abstract


The Liaoning Province Fushun city network passes the company 1,006 clients service system the implementation abstract unceasingly to expand along with the telecommunication profession the development,user’s increasing, following user group complication, user to operation business requirement also more and more high, in particular to grade of service requirement no longer likely before such, namely has wanted your product to stand up to the most rigorous test at will moreover requires the clothing to have to be satisfied, the network passed the company to take the hot line to the guest not to look like before such simply, not merely was provides to the user interpreted and propagandized such simply, wanted to be as desired must really the guest which passed the company as the network take the hot line,wanted the as desired multiplication, the integration, the intellectualization. 10060 clients service system set 112 barriers reported to a higher authority, 170 speeches spend the inquiry, each category of service consultation, the user suit are a body comprehensive platform. This system is the expansion application which platform erects in newly too technical company "IPS the", designs take the client as the core, displays for meets the person mode to be rich,has with the client interaction and the initiative service, the difference service and the individuality service. 10060 struts system analysisFushun network passes the guest to take the system is platform development and has succeeded application set of systems according to the Fushun actual situation in newly too technical company "IPS the", newly too technical company "IPS the" platform isthe new generation of swap system which becomes in the electric circuit technology and the advanced IP package of swap technology development. It has used the soft swap newest research results,carries on the traditional TDM network and the IP network unification the swap. Integrated lining up computer, IVR, IFR, the recording module and so on the function, joins through the PCM digital trunkinterface dti to the program controlled switch, between the bureau the letter command uses the seventh letter command to meet the person to come the speech and to allocate the telephone, provides the automated service and the operator artificially serves, completes the speech bootstrap, the speech

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