Dissertation > Excellent graduate degree dissertation topics show

The Research on the Hotel Safety Evaluation Based on Customer Perception

Author: ZhangCui
Tutor: XieChaoWu
School: Huaqiao University
Course: Tourism Management
Keywords: the customer perspective safety perception hotel securityevaluation fuzzy comprehensive evaluation
CLC: F719
Type: Master's thesis
Year: 2013
Downloads: 1
Quote: 0
Read: Download Dissertation


Hotel safety caused more and more great concern and attention form the industryand academia. The construction of the hotel security evaluation system under thecustomer perspective, not only expends and extends the theoretical content of thehotel security research, but also promotes the implementation of the hotel safetymanagement work. Meanwhile, it promotes and enhances the level of securityservices in the hotel industry.The research combines literature analysis, interviews, field research methods tobuild the hotel safety evaluation system, and makes use of factor analysis to verify therationality of the index system. While it uses the analytic hierarchy process and fuzzycomprehensive evaluation method conduct an empirical evaluation study on the hotelsafety, and analyzes the customer security perception on the hotels of different levels.In the stage of theoretical research, the research uses literature review elaboratessystematically the hotel security evaluation. And it initially determines influencefactors of hotel security from the four structural dimensions of the safety of hotel staff,facilities and equipment safety, environmental safety and security management work.Then combines customer interviews and expert interviews perfect the hotel safetyevaluation index under customer perspective. At the same time, makes use of the dataconduct descriptive analysis, sample reliability analysis and validity analysis, so as toverify the reliability of sample data and the perfection and scientific of the hotelsecurity evaluation system.In the stage of the empirical evaluation, the study focuses on the setting of thehotel safety evaluation index weight and the evaluation of customer safety perception.Firstly, the research selects analytic hierarchy process and expert scoring todetermine the index judgment matrix of hotel safety evaluation, calculates the indexweight vector and conducts its consistency test by using matlab software, to obtainthe weight of hotel security evaluation factor.Secondly, starting from different levels of the hotel, the study compares thedifferences in customer safety perception. The study finds that customer safetyperception varies between the different levels of the hotel.①the higher star hotel, thebetter security services that the customer can perceive.②the meticulous, professional hotel security services meet customer security requirements easier. At the same time,through the case study, we find that the hotel security evaluation system undercustomer perspective designing by the research has universality, not only applies tothe hotel industry, but also for the safety evaluation studies in a single hotel.

Related Dissertations

  1. The Study on Risk Evaluation of BOT Projects in China University,G647
  2. The Application of Fuzzy Comprehensive Evaluation Based on Genetic Algorithm in Vocational Evaluation of Classroom Teaching,G712
  3. Studies on Urban Characteristic Culture and Construction of Urban Landscape,S731.2
  4. On the Program for Evaluating and Cultivating the Core Competitiveness of GY University Press,G239.22
  5. The Study of Project Schedule Managementperformance Evaluation System,TU722
  6. Study on the Measurement of Customer Satisfaction of 3PL Enterprise in Biology Technology Industry,F407.72;F224
  7. Integrated Benefit Evaluation of Water-saving Reform in Large-sized Irrigation Districts Resources,S274
  8. The Study of Fuzzy Evaluation Method in the Society Assessment of Highway Construction Project,F282;F224
  9. Research on Safety Assessment and Loss Forecast of Coal Mine Geological Hazard,TD79
  10. Study on Circular Economy Assessment in Plan Environmental Impact Assessment of Coal-mining Area,F426.21
  11. Study on Reliability for Machining Center,TG659
  12. Research and Product Development of Anti-bacterial and Anti-mite Multifunctional Household Textiles,TS195.58
  13. Credit Evaluation Model Design of Online Shopping,F713.36
  14. Research and Application Based on Location and Path Optimization of Emergency Logistics Systems,F252
  15. Research on the Senior Management Personnel Performance Evaluation System of the Listed Steel and Iron Company,F426.31
  16. Gem Processing Factory Dustproof Facilities Fuzzy Comprehensive Evaluation Method and Case Research,R136
  17. Flight quality evaluation system based on fuzzy comprehensive evaluation,V328.3
  18. Decision Model of Highway Route Planning,U412.366
  19. Research on Evaluation of Mobile E-commerce Maturity in China,F626
  20. Xi'an Qujiang Pool Water Quality Assessment and Water Quality Simulation,X824
  21. China - ASEAN Free Trade Area of Guangxi Agricultural Mechanization and Countermeasures,F752.7;F224

CLC: > Economic > Trade and Economic > Domestic Trade and Economic > Services sector
© 2012 www.DissertationTopic.Net  Mobile