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Study on the Public Satisfaction and Empirical Result of Jiangme Governmnet 2010

Author: XiongWeiGuang
Tutor: ZhengFangHui;ChenZhuSheng
School: South China University of Technology
Course: Public Administration
Keywords: Performance evaluation of government Public satisfaction Empirical result Government’s feasance
CLC: D630
Type: Master's thesis
Year: 2011
Downloads: 10
Quote: 0
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Abstract


Performance evaluation of government is the frontier topic in public management. Under the modern constitutionalism, public power derives from citizens’ mandates, public management and the formation of public policy must base on the majority. The " Reinventing Government " campaign sweeping the Western countries in the 1980 of the 20th century to position the government as a service , the public as the Government’s " customer " satisfaction is the ultimate standard of effectiveness evaluation of the administration of the public. Although the political system in China and Western countries have many different beliefs and requirements of the party, Government power for the people has not changed. So to import the public satisfaction twisted performance evaluation of local government is the establishment of the objective requirements of service - oriented Government, socialism democratic orientation, conducive to the construction of Socialist harmonious society and improving government performance, promoting the transformation of government functions, such as theoretical meaning and practical value.This article as a case study, based on the theme of public satisfaction with performance evaluation of local government, in accordance with the logical thinking "why and how investigation→what implementation→how results ( analysis )→how countermeasures ",by public performance satisfaction research from Government of Jiangmen Guangdong, explore the perspective of public satisfaction performance evaluation system of local government. Full text available in three phases : the first phase, to review the concept and background of public satisfaction, learning and summarizing the research outcomes regarding public satisfaction from experts and scholars of domestic and foreign countries, the performance evaluation of government and model measurement method; to present this research method and to form the framework for the content of the paper in the predecessors on the basis of research results, combined with the present situation of Chinese local government performance evaluation; The second phase, to build the public satisfaction with government performance evaluation system, its basic idea, operation technology system and organization; The third phase, through public government performance satisfaction research, information collection and analysis of the questionnaire from Jiangmen Guangdong, that evaluatation findings, on the basis of in-depth analysis, excavate factors affecting the level of public satisfaction to the Government and propose countermeasures for improving the public satisfaction to the Government.

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CLC: > Political, legal > China's political > State administration > State organs and personnel management
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