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With the arrival of the service economy, service is increasingly attracting people’s attention. Serving as the extension of the product has become the manufacturers and businessmen for consumers important territory, service enhancement phenomenon of makes people realize that the service is becoming more and more important role. To make the enterprise quick response to market demand, lower costs, improve service quality, maintaining the sustainable development of enterprises, make enterprise in the market remain invincible, more and more businesses to existing products or services on the basis, actively explore the service innovation and upgrading of services. This paper is a study of analytical instruments company S technical service upgrade. Analytical instrument industry as industry of new and high technology is high additional value. As the food monitoring strength is strengthened increasingly, people attach importance to environmental monitoring, analytical instruments show a good market potential. Between the various enterprises pay more attention to technical services application and practice, in order to meet the needs of individual customers continue to introduce new technology services, to enhance the competitiveness of enterprises. Analysis instrument enterprises with market situation changes, the customer’s excitement and demand, launched a fruitful to rely on technology and comprehensive solutions, to improve the enterprise’s brand competitiveness.This paper expounds the significance of service innovation, service innovation research methods and innovation mode, service blueprint and service evaluation and other related theories, and from these theories, learn in order to practise on foreign equipment company S technical service upgrades and service upgrade system. Based on the S company’s technical service upgrade research first began in the S company technical service status, the political, economic, social, cultural and technological environment present situation investigation and study, laboratory analytical instruments market analysis, competitor analysis and technical services. The summary of S company technical service upgrade driver and driving force. From four dimensional model of service innovation, service design, service blueprint theory, expounded the S company technical service four dimensional model of the four elements, the S company technical service of the four elements in detail. Combined with S’s original technical service starting flow, increase the integration of existing resources, organizational structure adjustment, the analysis center and repair department merged with the customer service center, at the same time to solve customer presents software and hardware problems. Through the overall perspective, to provide laboratory overall solution, depicting S company comprehensive solution blueprint. In order to cope with the hot test items, and the establishment of rules and regulations research team, dedicated to the research and production of hot solution.The establishment of S company technical service evaluation system, analysis of S company services to upgrade the gain and loss, the discovery of new technology services existing problems, and provides the corresponding solutions.
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