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The tour guide is a key figure in the tourism industry plays an important role in the development of tourism . The independence of its work , complexity , risk , uncertainty and so decided to tour guides must invest a lot of energy in the course of their work . However , the living environment of the poor , the absence of the Protection of the Rights and Interests of the lack of social support , low organizational identity , their cognitive limited multiple realities , the tour guides negative psychological and job burnout . Malaise intensified , leading to emotional exhaustion , low professional efficacy , job satisfaction , and then change jobs frequently . Frequent flow of tourist guides , individual tour guides , where the organization and the community as a whole to bring great negative impact . Its impact is mainly manifested in the quality of life of individuals , lower quality of service , and the decline in the competitiveness of enterprises , difficult to improve the overall quality of the industry , threatening the stability of the tourism development . Therefore, a comprehensive understanding of the tour guides burnout , increase their job satisfaction , control wastage rate , to maintain the stability of the tourism industry to become the focus of attention of the community and researchers . Departure from the existing research results of domestic and foreign scholars , trying to empirical analysis , social organizations and individuals how to effectively intervene in burnout provide some reference recommendations . The article first describes the basic concepts of the tour guides , job stressors , burnout and job satisfaction . Analysis of the causes of the tour guides burnout , a variety of factors acting on the tour guides burnout , a triple impact on society , organizations and individuals , these effects illustrate the necessity of the study of job burnout , also designed for tour guides burnout provide a basis . Secondly , the use of the MBI-GS the 3D Scale , design questionnaires , through the investigation of Changsha , Zhuzhou , Xiangtan , tour guides , with SPSS17.0 statistical software to analyze the source of the tour guides working pressure , burnout and job satisfaction the relationship between , and based on the analysis results , presented for society , improve the equity security system corresponding countermeasures intervention : for individuals , enhanced the ability of self-adjustment , comprehensive self-understanding ; for enterprises , and create a harmonious corporate culture , and to adjust the salary structure , the implementation of diversity training ; , to widen social support surface , remodeling the tour guide image . Finally concluded , and later studies prospects .
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