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Influences of Organizational Silence on Organizational Trust in Chinese IT Industry

Author: ZhangWenFeng
Tutor: ZhangNingJun
School: Southwestern University of Finance and Economics
Course: Business management
Keywords: Organization silence Organization Trust IT industry Staff
CLC: F49;F224
Type: Master's thesis
Year: 2010
Downloads: 164
Quote: 1
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Abstract

Organizational silence is a common phenomenon in the enterprise, is the majority of the members of the organization do not express their views in the face of the problems existing in the organization, who wish to retain their own views on the behavior. Organization silence makes the organization of information exchange and communication barriers, the organization can not effectively carry out the decision-making and experiential learning, harm to the development of the enterprise; staff appeared obedient and give up the behavior for the individual, organizational silence, seriously affected the organization loyalty. Although less than a decade of growth time, but based on the great dangers of corporate organizational silence by a growing number of psychology and management scholars concern, and become a new research focus. Collate and analyze relevant organizations at home and abroad silence theory, research status on the basis of trust this new perspective from within the organization to start to selected employees trust in the leadership of the trust within the organization, the trust of the employees of the organization and employees The three dimensions of trust in colleagues as the outcome variable to study organizational silence trust staff within the organization. In this study, the theoretical support comes from the point of view of the Morrison Milliken (2000), the authors found in the elaborate organizational silence organizations: the study of procedural fairness when allowing employees to participate in the program, even if such participation and decision-making results what effect, employees will be better evaluation of this program. According to Lind Tyler (1988) model of team value considerations, that the more active treatment program allows employees into words, because the employees feel the organization a while this model also shows that when employees' perceptions that they can not openly express their point of view, will feel no attention, this feeling in turn will affect employees' organizational commitment and organizational trust. This organizational silence caused employees to feel neglected and accompanied by a reduction of trust within the organization point of view has been accepted by many scholars, but in this regard, but no empirical research to validate. In this study, based on the existing theory, as an object of study, to the staff of the Chinese IT enterprises to the Empirical Research Organization silence of trust within the organization. First, based on existing research to determine the organizational concept of silence, and that the Organization silent acquiescence sexual silence defensive silence and indifference of the silent three dimensions including different emphases in each dimension, select the trust of the leadership of the trust within the organization at the same time system trust and the trust of their colleagues as the outcome variable, determine the research model. Secondly, based on the existing theoretical research, propose appropriate assumptions, nine hypotheses in this study, can be grouped into three general direction: negative correlation of organization the silence and staff leadership trust organization silence and employees into the system trust negative correlation, organization the silence and staff trust of their colleagues were negatively correlated. The purpose of this study is to verify these assumptions, then completed organize verification silence of trust within the organization. Third, this study is based on the actual needs, select and modify the scale organizational silence and trust within the organization, pay attention to the application of questionnaires in the Chinese context, at the same time, according to the actual situation of the domestic IT industry and related research, The control variables were grouped together in the strive to accurate and scientific measurements. Fourth, relying on the SPSS13.0 analysis software, statistical processing and analysis of the recovery data, mainly including the degree of reliability and validity analysis, statistical description of the sample, the amount of sample demographic analysis, correlation analysis and hypothesis testing . Through data analysis, we know that the current situation of the domestic IT industry organization silence and trust within the organization, trends and problems faced. Correlation analysis results show: acquiescence sexual silence and leadership trust exist significant with the negative-related relations, the existence of acquiescence sexual silence and system trust exist significant negative correlation relationship ignore sexual silent system trust significantly negative related relationship, while other organizations not present a significant negative correlation between the dimensions of silence and trust within the organization. Verify the assumptions of this study, but also for the final conclusion of the technical support. Finally, this study discussed the relevant results and draw the conclusions of this study: First, China's IT companies, organizations silencing phenomenon has been more serious, organizations trust the silence brought the organization to reduce the problem to become increasingly more prominent; different age and years of IT employees, organizational silence and trust within the organization has a strong cognitive differences, which requires that we conduct internal management to take targeted measures and methods to reduce organizational silence, improve trust within the organization; organizational silence of trust within the organization primarily through the acquiescence sexual silence and indifference of silence to defensive silence almost no effect on the role of trust within the organization;, IT industry employees trust the system and trust in leadership is highly vulnerable to the Organization silent negative impact the trust of their colleagues from the organization will not be silent. In these conclusions, the research has given the management of revelation, namely: First, establish a flexible management system, management center of gravity varies from person to person; Second, improve the organizational construction, improve staff self-efficacy and organizational trust; Third improve humanity concern, enhanced the staff organizational identification and attachment. The end of this research on the progress of the study, limitations and outlook constructive views. The main contribution of this study lies in the following aspects: First, the subject matter and the reality of the research angle and forward-looking. Work as a high-tech enterprise in the 21st century on behalf of T industry relative to other industries, employees appear to be the development of the enterprise is more important, this is because the IT industry practitioners generally have high scarcity and high conversion value. The same time, the work of the IT industry in the research and development stage requires a higher level of collaboration and division of labor, need a better atmosphere of trust in order to better, faster completion of team goals, and gain a competitive advantage for enterprises. A reality IT industry professionals, technicians usually have the personality traits of independence, autonomy, achievement and self-actualization strong motivation, organizational loyalty, low flow willingness, which makes employees may focus more on how to improve on the growth of their own development, for businesses or other employees not to give too much concern for the problems that exist in the enterprise also are indifferent, under these conditions, organizational silence and organizations within The trust becomes enterprises had to face the problem. The research is to study the center of gravity position in the organization of the silence of trust within the organization, to conform to the requirements of the development of the domestic IT companies. Second, authoritative theoretical support. The existing studies on the organization of the silence and trust within the organization, in the presence of defects in the theoretical support for select, without the aid of some theoretical research organization silence field, but from psychology and other related theoretical assumptions, this may lead to a empirical research is not rigorous. Theory of this study support comes from the organization of the silent classic article related perspective article has been of a more detailed elaboration of the classic perspective as the theoretical support of the empirical research is evidence-based, more rigorous research attitude The results are more accurate and scientific. Third, the diversity of the data collection methods. Previous survey often using paper questionnaires, but this survey instruments often showing data often come with certain geographic limits. Survey of this study, and take full advantage of the features and capabilities of the IT industry of its own staff, the design of the questionnaire three parts: paper, electronic files and network version, at the same time, in order to expand the sources and reliability of the information, the issuance of questionnaires and recycling using this strategy: electronic files questionnaire-based, national survey, supplemented by paper questionnaires, investigation of Sichuan province, and the network version of the questionnaire, supplemented by a national survey. Such diverse questionnaire, based on questionnaires informative, but also be able to accurately reflect the country's IT industry overview. Fourth, the research conclusions enrich the related fields of study. First of all, the domestic trust within the organization silence and organizations generally will organize silence as a result of the trust of the organization (internal) variable empirical analysis, this study was based on the organization of silence theory proposed organizational silence Organization Trust antecedent variables; Second, the domestic research organization silence and trust within the organization selected dimension, this study on minority scholars generally agree that the organization silence silence three in three dimensions and organizational correlation analysis, the analysis covers existing all research range; Finally, the results of this study show that: acquiescence of sexual silence within the organization trust affect most significantly forward, defensive silence within the organization trust each sub-dimension did not significantly with impact, ignore sexual silence only non-human interpersonal trust affect significantly with . Research point of view to a certain extent, to verify the correctness of the existing research, as well as draw new conclusions of previous studies did not verify, and enrich the study of correlation between organizational silence and trust.

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