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Urban public transport is an important part of the transportation services industry . With the acceleration of urbanization and motorization , give priority to the development of public transport is one of the most effective measures to solve the urban traffic problem . China 's urban public transport from the main bus priority status established , larger development . But compared with developed countries , on the whole is lagging behind , it is difficult to meet the people 's growing transport demand , the impact of urban development and people's quality of life . Especially conventional bus , and the influence of the urban road congestion traffic environment , run level is difficult to meet the needs of the residents . Therefore , the correct , reasonable and effective evaluation of bus service quality has important practical significance . First, the paper analyzed the domestic and international bus Evaluation based on the combination of conventional buses constitute problems systematically expounded , in-depth analysis of the public transport service quality . Secondly , in accordance with the indicators related degrees low , wide coverage, well-defined , easy calibration and simple indicators such as the basic principle , from the five areas of economy, convenience , reliability , comfort and facilities level to build a scientific and practical conventional public transport service quality the evaluation index system, and quantitative indicators and instructions . Then build a gray clustering - fuzzy comprehensive evaluation model , and introduces entropy weight method to determine the index weight and conduct a comprehensive and objective evaluation . Finally, the combination of the the Shanghai bus development status , specific analysis of Shanghai conventional public service quality . Recommendations of the Shanghai bus existence problem for the results of the evaluation , the current situation and planning goals , further improve the overall level of residents travel better service .
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