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Shijiazhuang Construction Bank personal account manager Competence

Author: LiXiaoHong
Tutor: ZhangZiGang
School: Huazhong University of Science and Technology
Course: Business Administration
Keywords: Personal Account Manager Competency Factor Analysis
CLC: F832.2
Type: Master's thesis
Year: 2011
Downloads: 55
Quote: 0
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Abstract


As China's economy continues to grow, domestic personal possessions has reached a certain scale. Huge potential in China is rich in status and personal assets on the banks of the surge in personal banking put forward new demands , personal finance is undoubtedly a very strong bank profit growth next point . Therefore, the personal banking market is also gaining attention of domestic and foreign banks . The personal account manager team building will be the implementation of this strategy a decisive factor in the success or failure . This combined with the current macroeconomic environment and financial background , the paper selected Shijiazhuang Construction Bank personal account manager for the study, to the bank manager's competence individual customers as the starting point for the exploratory research . All individuals of Shijiazhuang CCB account manager for the survey , the use of behavioral event interview on the selected 20 representative personal account manager interviews , and extract the appropriate personal account manager Competency ; Then , on this basis, the use of questionnaire survey, based on interviews extracted competency personal account manager , design the appropriate Shijiazhuang construction Bank personal account manager questionnaire , distributed to all personal account manager for investigation. Then this statistical method using factor analysis using statistical software SPSS13.0 questionnaire data on access to be verified , further to a certain extent reflects Shijiazhuang Construction Bank personal account manager team competency features four one factor indicators and 19 two elements of indicators . Finally, the resulting competency model is applied to Shijiazhuang Construction Bank personal account manager of human resources management which involves the recruitment, training , performance appraisal and remuneration of these management aspects. Shijiazhuang Construction Bank personal account manager team building to provide a reference and reference to promote Shijiazhuang Construction Bank personal account manager team to further grow and develop.

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CLC: > Economic > Fiscal, monetary > Finance, banking > China's financial,banking > Banking system and business
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