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The ultimate purpose of knowledge management is to provide users with the right answer in any appropriate case . In the service industry , the object of knowledge management is a lot of real-time data , due to the diversity of real - time data , complexity , and the expanding scale , so quickly from a lot of knowledge , accurate access to knowledge and real-time pushed to clients , become the problem more difficult to achieve . Some internal knowledge management system , just as the question of the accuracy of a synergistic interaction of the community , not solutions . For the above-mentioned problems , the paper presents a fine-grained model theory of knowledge based on ontology . Service providers and content push real - time knowledge sharing organizational knowledge work . Main research : ( 1 ) the acquisition of knowledge abstract to abstract how to extract knowledge from large amounts of data and knowledge , facilitate ontology modeling , is the first step of the entire work , through the means of identification document media knowledge or other forms of knowledge are identified , and this identifies the abstract . This work studies the knowledge of the telecommunications, finance and other industries , classify and organize their knowledge , and make abstract summarizes , to prepare the ground for knowledge modeling . (2 ) the establishment and formalization of the ontology through abstract knowledge based on knowledge ontology modeling , learn from the Dublin Core ontology model of this paper, a service sector - oriented , the main idea of ??the subject of \- Abstract hierarchical , structured , logical model embodies . Establish model with the semantics of logical reasoning and the application to achieve rapid , accurate positioning of the program , has a certain semantic search capabilities . ( 3 ) the establishment of knowledge management system architecture based on ontology model , internal knowledge sharing . Based on existing work , drawing on the the Dublin core idea , proposed an ontology model , as well as a knowledge management framework , the practice shows , the proposed ontology model universality .
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