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Design and Implementation of Telephone Banking System Based on VoIP

Author: NiuGuoChao
Tutor: WuBo
School: Xi'an University of Electronic Science and Technology
Course: Computer Software and Theory
Keywords: Telephone banking Call center H.323 VoIP IVR
CLC: TP311.52
Type: Master's thesis
Year: 2008
Downloads: 109
Quote: 0
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Abstract


In this paper, the China Postal Savings Bank 95580 telephone banking system and Fuzhou Post 11185 Call Center system requirements, design and development based VoIP call center telephone banking system . This paper first introduces the development status quo and the status quo of the development of VoIP technology for telephone banking and its application in the field of telephone banking , followed by in-depth analysis of the H.323 protocol and open-source project PWlib, OpenH323 code ; thus designed to VoIP calls center core telephone banking system ; then describe the the the IVR design goals and IVR software architecture , given the IVR finite state machine model , and the introduction of Microsoft's speech recognition and speech synthesis technology , so as to realize the IVR system ; in open source projects the GNU Gatekeeper on the basis of this paper to achieve the four call distribution algorithm the VIP queuing policy and blacklist strategy , and they are embedded GNU Gatekeeper , in order to achieve a complete call management ; describes the basic functions and design goals of the agent program , agent soft phone for the C / S mode , finite state machine model describes the system , and gives the seats for the B / S mode soft phone , based on the state design pattern implementations , describe its hierarchy , and introduced the softphone functionality ActiveX control design and implementation; final system testing , and the test results are analyzed and summarized .

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CLC: > Industrial Technology > Automation technology,computer technology > Computing technology,computer technology > Computer software > Program design,software engineering > Software Engineering > Software Development
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