Dissertation > Excellent graduate degree dissertation topics show

The Analyzing of Terminal Service Innovation in Gansu Unicom

Author: TaoDongMei
Tutor: WangXingQuan
School: Lanzhou University
Course: Business Administration
Keywords: telecommunication enterprises service innovation terminal maintenance, business process optimization
CLC: F626
Type: Master's thesis
Year: 2011
Downloads: 25
Quote: 0
Read: Download Dissertation

Abstract


Telecommunication service innovation refers to the concept of applying the technological innovation in telecom enterprise, especially in the telecommunication enterprise aim to user communication requirements, grasping the external technical conditions, re-organizing the enterprise resources (including funding, equipment, personnel and so on), re-arranging the communication service form and offer process, thereby producing new type of communication service, new form of communications services to achieve or improve existing communication service efficiency, which improve service quality, and reduce service cost, give a substantial basement to the new markets, original market share expansion and so on, the ultimate goal is to get more commercial interests.This article is intended to analyze how important to improve terminal services to accelerate achieving company strategy, and how to tackle the contradiction between the requirement of terminal service quality and compressing company resources, and the necessary of terminal service innovation.According to the management problem of Gansu Unicom in poor service attitude, low efficiency, and simple service form, it is urgent to make great efforts to improve the service functions, service innovation, to improve service process and innovation measures. The method is by data access and IP flow rate network monitor, to optimize customer service process and reorganize maintenance structure, re-engineering the process of work task sheet and resource management system, Furthermore to improve company core competency advantage completely.

Related Dissertations

  1. Sichuan University of Arts and Logistics Management Survey Report,G647.4
  2. S Company Technical Service Upgrade Study,F426.4
  3. Hotel Nikko Dalian product and service innovation strategy study,F719
  4. The Research of IBM Service Productization Innovation Strategy,F416.6
  5. About the Subject Librarians in University Libraries in the Service,G251.6
  6. CPIC Heilongjiang Subsidiary E-Commerce Marketing System Research,F842.3
  7. ZS Unicom customer satisfaction research and analysis,F626;F224
  8. The Study on Technology Business Incubators’ Services Innovation,F276.44
  9. New Service Development Formalization Evaluation Study,F224
  10. SH medical device company service innovation,F224
  11. Research of Servce Innovation Dyn Amics and Modes in Commercial Banks in Hebei Province,F224
  12. Research on the Exploitation Service Innovation of Government Information Resource,G203
  13. Development of Science and Technology Business Incubators,F276.44
  14. Western new rural public cultural service innovation research,G249.2
  15. Innovation Research of E-government Public Service in China,D630
  16. The Management System of the Chinese Government Development and Reform Study,D623
  17. Research on Knowledge Transferring Mechanism in Service Innovation Process,G302
  18. The existing problems in the the Xy company customer service process and Countermeasures,F274
  19. Research on the Impact of Customer Participation on Service Innovation in Domestic Commercial Banks,F832.33
  20. The Innovation of Telecommnunications Network Services Based on Data Mining Technology,F626
  21. The Innovation of the Public Service System in the Rural Area of Shaanxi Province,F327

CLC: > Economic > Posts and Telecommunications economic > Telecommunications > Telecommunications business organization and management
© 2012 www.DissertationTopic.Net  Mobile