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The Research and Design of Telecom Service Guarantee System

Author: HuangYouHai
Tutor: DuanLongZhen；CaoMingDa
School: Nanchang University
Course: Software Engineering
Keywords: Service Guarantee Customer-oriented Electronic Operation Primeton EOS
CLC: TP311.52
Type: Master's thesis
Year: 2010
Downloads: 26
Quote: 0
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Abstract


China’s telecommunications industry from monopoly to competition from two competitors to the number of competitors, embarked on a "in the development of reform, development in the reform" road.Carriers from the original monopoly into a diversified pattern of competition in the market.On the domestic carriers to compete for limited resources-telecom customers, engaged in a fierce competition.Operation and maintenance mode for the network elements from the original change to the current client-oriented, customer-focused, to provide differentiated, personalized and dynamic service.Compete for customer service to become the core competitiveness of operators has also become an important customer choice criteria.This focus on the design of a standard telecommunications service support system to help service providers improve customer service response and improve core competitiveness.First of all, I passed and telecommunications operation and maintenance personnel exchange and investigation.Combined with its development of electronic operation and maintenance system of practical work experience summary.Then read the telecommunications mode of operation and maintenance of relevant information.Telecommunications services to business needs security system as a guide, the telecommunications services business function support system based on three phases of data preparation, security and the protection of a single flow control.Support system for telecommunications services to design the three stages of business functions, and operation and maintenance under the mode of telecommunication to protect the process of designing the process.On the technical side, learning SOA knowledge, the final choice Primeton EOS as a process development tool.Primeton EOS after the development of learning and learn a spring +struts+Hibernate framework and web services interface development.Then Primeton EOS design process to complete the system implementation.

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CLC: > Industrial Technology > Automation technology,computer technology > Computing technology,computer technology > Computer software > Program design,software engineering > Software Engineering > Software Development
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