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The Research on the Public Service of Expressway of Hunan Province

Author: LuoLing
Tutor: YuanXiaoHong
School: Hunan University
Course: Public Administration
Keywords: Expressway Public service Approaches to improve
CLC: D630
Type: Master's thesis
Year: 2012
Downloads: 11
Quote: 0
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With the rapid development of the national expressway construction, theconstruction in Hunan Province has also entered a period of leapfrog development. Asof2010, The under construction mileage of Hunan Province expressway in thecountry ranked first; Total mileage of6450km, to the nation3rd jumped from17ofthe national rankings in2007. But the Province’s traffic infrastructure insufficiency ofeffective supply and the rapid growth in traffic demand is still the main contradictionof the traffic development. Furthermore, the expressway operators generally usedirect government management or government franchise, strong governmentbackground enables service providers positioned itself more as managers rather thanservice providers, service consciousness becomes vacant. The two ideological causetraffic contradiction between demand and supply, the contradiction between thecontradiction between the construction and operation management, user needs andquality of service is very grim.This article based the construction of the expressway to provide public services,the theoretical foundation closely linked to the public service and connotation essence,combined with the relevant research results at home and abroad, to determine theresearch methods, according to the Hunan Province expressway content andmanagement of the public service architecture, combined with practical workexperience, conscientiously sum up the Hunan Province expressway public servicesexist five major problems and reasons; while making reference to the advancedexperience of developed countries in Europe and the United States expressway publicservice, the service concept throughout the expressway design, construction, andoperation of the whole process, and the various stages a variety of ways to improvethe public service of the Hunan Province expressway, in order to raise the level ofpublic services, promote the development of the Hunan Province expressway.

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