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SSH framework based power company online customer service system construction

Author: WuKai
Tutor: FengHongWei；XiaKuanLi
School: Fudan University
Course: Software Engineering
Keywords: Online Customer Service System Struts2 Spring Hibernate
CLC: TP311.52
Type: Master's thesis
Year: 2009
Downloads: 140
Quote: 1
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Abstract


To sustain the ability to provide the high quality electric power persistive is important, for electricity company’s growth, strength, of course, but the daily service can not be ignored similarly. For the power companies related to the entire society’s production and life momentarily, the after-sales service is very important especially. It is also the lifeline of the power companies, with the same power quality. With the computer technology and network technology boom, companies have been able to solve social problems reflected by the customer and affiliated companies making use of the online customer service systems. However, the current popularity online customer service system function in the market is lack, and can’t bring into play the power company strengths and abilities to solve problems with internal technical groups. Moreover, in respect that the system is developed adopting ASP, PHP technologies, the system transplant and function expansion is limited, thus the power company’s normal management is affected. Therefore, it is imperative for the power company build the online customer service system, under the actual situation in the industry based on Struts-Spring-Hibernate integration framework.First of all, this thesis analyzes the present status and the problems of the online customer service system, discusses the need to R & D the power companies online customer service system. Based on this, this thesis debates major function and the core flow of the electricity company online customer service system. Then this thesis elaborates this system’s entire design as well as the detailed implementation process to realize these core modules which include the user register module, the consultation administration module, the engineer management modules and the expert administration module and so on, imposing the SSH frame technology. And the key content is that carry on the comparison with the similar system construction from the system logic structure angle, and elaborates the process to realize the lasting level, the expression level, the control level, and the service logic level aimed at the concrete module. Finally, this thesis sammarize the system’s design of this electricity company online customer service system.Taking this electricity company online customer service system, the electricity company customer staff be able to carries on classifing the record of the suggestion, the consultation, the suit transmits the customer through the telephone, Email, chats and so on, from the subordinate company as well as the society customer,according to the technical difficulty degree, the nature and the scope of the question involved, allocates to consultants, engineers, expert groups, and executive leadership to resolve separately. The customer service system be able to realize standardization and networking for sues processes and serves of the power company, enhances the power company’s overall service level and management capacity effectively.This system is utilized the Struts-Spring-Hibernate integration frame technology, the complex application is divided into four, and it is Interface-Oriented Programming, and the structure is clear, is advantageous to the system maintenance, the module multiplying and the team cooperation development, and the system development process is simplified. Moreover, because making use of the JAVA language and the J2EE standard, the system’s performance characteristic and safety performance are lifted, is also advantageous to the system cross platform transplant and the movement time promotion, its characteristic to suit the electric power profession customer service work and the advanced design idea, may supply the related profession to use for reference.

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CLC: > Industrial Technology > Automation technology,computer technology > Computing technology,computer technology > Computer software > Program design,software engineering > Software Engineering > Software Development
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