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Study on the Service Innovation Based on Knowledge Management

Author: LiZhiYan
Tutor: XiaoLingNuo
School: Harbin Institute of Technology
Course: Technology Economics and Management
Keywords: Knowledge Management Service Innovation Service-oriented enterprises
CLC: F270.7
Type: Master's thesis
Year: 2010
Downloads: 254
Quote: 0
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Abstract


Knowledge is an increasingly important factor in the service-oriented enterprises, too much attention to the past, people enterprise hardware and physical resources, ignoring the intangible resources of knowledge. With the constraints of resources, energy, the environment, the people have more research knowledge, and improving the level of knowledge management, in order to make the right decisions to guide the development of enterprises. Service enterprises because of the characteristics of the product, with particular emphasis on innovation, improve the level of service innovation is an important factor in its development. Based service enterprises reflects certain characteristics, research services enterprise knowledge management service innovation effects more far-reaching practical significance. Will affect service innovation effects of knowledge management divided into four main factors: the organizational structure of the enterprise, enterprise information systems, corporate culture, corporate incentives, and the four factors detailed analysis of the two evaluation finishing first proposed on the basis of the analysis of the knowledge management effects of the four elements of service innovation is positively related to the four research hypotheses, and for the first time established a hypothetical model Y = BK 1 X 1 < / sub> K 2 X 2 K 3 X 3 K 4 X < sub> 4 . Based in Shandong, and selected development of Shandong services enterprises better five cities, selected 100 furniture representative technical services enterprise, designed to start from the actual situation of the service enterprises, including the combination of knowledge management and service innovation effect Company survey questionnaire, mainly using the e-mail sent out questionnaires to the enterprise level, a comprehensive and in-depth research on the role of the various elements of knowledge management in service innovation construct econometric model to analyze the effects of Knowledge Management and Service Innovation evaluation more objective and scientific relationship, established to contain the effect of the measurement model for knowledge management and service innovation, to verify the four hypotheses, and come to the knowledge of the management of the effects of service innovation model, the effect of enabling service innovation . Based on research data, the results of the econometric model is feasible measurement service innovation effect, knowledge management factors affect the intensity of the effect on service innovation. Combine some of the characteristics of its own service enterprises, research and analysis of the impact of the intensity of different reasons, and put forward countermeasures and suggestions to improve the level of service innovation: knowledge management a positive role in promoting the effect of service innovation, enterprises should pay attention to knowledge management in the enterprise role; emphasis of enterprise knowledge management factors should be emphasized different times to take a different strategy; enterprises should be combined with the actual establishment of the employees incentives enterprises, and constantly adjust the light of developments and improving this mechanism; corporate culture the construction should focus on the long-term effects, and should not be simply the pursuit of short-term effectiveness.

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CLC: > Economic > Economic planning and management > Enterprise economy > Economic theory and methods > Management of modern enterprises
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