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Competency refers to significantly distinguish excellent integration with the general performance characteristics of the individual , it is the last three decades of management , organizational psychology , human resources management and other disciplines is one of the hot issues , but also countries in the international human resource management theory the forefront of research and practice issues . This study is based on literature analysis, using behavioral event interview , questionnaire and other methods , combining qualitative and quantitative research to investigate the Internet company account manager should possess competency model , preparing client manager competency assessment tools . Research from the empirical point of view , the customer manager competency model and evaluation issues a series of studies , the main conclusions obtained are as follows: ( a ) build a client manager competency model . The model includes the identification of competencies and benchmark competency in two parts. Among them, the identification of competencies including desire for achievement , goal pursuit , hardworking , self-confidence , openness to experience , toughness persist , learning ability , flexibility, relationship building and maintenance , implementation capacity, stress and frustration response 10 features, benchmark competencies including customer -centered consciousness , product-related knowledge and skills , customer judgment, communication and expression , resource integration, conversation guide , influence , product identity , teamwork , interpersonal understanding , outgoing and friendly, information gathering, logical thinking ability 14 characteristics . ( Two ) prepared the \Through exploratory factor analysis , extracted six factors , the name of each factor were: achievement motivation, personality traits , interpersonal traits, thinking skills, interpersonal skills, and special service capabilities. Upon examination, the questionnaire 's internal consistency coefficient was 0.860 . Confirmatory factor analysis showed that the construct validity of the questionnaire good ( three ) explores the client manager competency model of human resource management application . AHP determined by the weight of each factor based on the client manager for the proposed competency training methods . Account Manager for the company 's selection, training , etc. to provide a scientific basis , with a strong practical significance .
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