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A Study on Leadership Style and Effectiveness of Function Manager Exemplified by Celestica Technology Consultancy Company

Author: GuoXiaoYan
Tutor: DongLinPing
School: East China University of Science and Technology
Course: Business Administration
Keywords: Trait Theory of Leadership Leadership Style Attribution Theory of Leadership Effectiveness Team
CLC: F272.91
Type: Master's thesis
Year: 2014
Downloads: 31
Quote: 0
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Being a new operational module, finance outsourcing is adapted by more and more multi-national companies and enterprises. Finance outsourcing is able to reduce labor cost and system and provide standardized customer service level by optimizing and integrating operation process, putting similar work into the same business unit. China has become another global outsourcing "center" after India. And within China, some cities like Shanghai, Dalian, Chongqing and Suzhou which are famous for it’s outsourcing services have become the top choice when big company is going to make decision for their Shared Service Center location.Different from traditional finance department, Finance Share Service Center will employ employees with finance&accounting background and others with language and other special skills. It is more like a customer service company rather than a purely finance department. So how to lead such a young team to achieve company and individual’s vision and target efficiently, and to improve both customer’s and staff’s satisfaction level becomes a big task for all the function managers. To decide whether the leadership is efficient or not, it is reflects not only in the leader’s individual performance but his staff individual performance and the team’s overall performance as well.I chose Celestica Technology Consultancy (CTC) as the research sample, focus on the3function managers’leadership style and efficiency and how these two factors inter-react. I try to conclude the important proposition from the previous leadership research and theory, and from the case study, we will try to conclude the leadership style of the3function managers, and try to compare function managers individual performance and how it influences the team’s overall performance. We try to provide the information from multi-channels and actual survey data to show the current situation of CTC, then try to put forward the suitable leadership style for CTC, and help the function manager to improve their management skills, so as to strengthen the overall leadership.

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CLC: > Economic > Economic planning and management > Enterprise economy > Enterprise planning and management decision - making > Corporate Administration > Business leaders
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